1. XI AP

2. 1. Definition Complain letter is a letter that is written about disappointment of the costumers about goods or services that were ordered.

3. Opening paragraph in complaint letter For Example: I am writing to inform you that the products we ordered from your company have not been supplied correctly. We had received our order on time, but I’m afraid you had made some mistakes. For Example: I am writing to inform you that the products we ordered from your company have not been supplied correctly. We had received our order on time, but I’m afraid you had made some mistakes.

4. Content: The color and the size of the sweaters we received were wrong. The t-shirt that you was sent is damage.

5. Closing for Complain I hope I could return with new ones. I hope you would replace the damage.

6. Exercise : 1. Please classify it into order letter or complaint letter: A. Thank you for your letter of February 17, in which you enclosed your latest catalogue. I would like to purchase some of your products. B. We had received our order on time, but I’m afraid you had made some mistakes.

7. C.Please send me 12 units of Billabong bags @ Rp. 500.000 by parcel post. D. I hope you could change with new ones.

8. Example of Exercise for Mid: 1. A letter is written when a personal / company purchases or buys or orders goods/products or services from another party. It is called.... 2. What is personal order letter? 3. What is company order letter? 4. When you know the name of the receiver so that in Salutation will be written with..... 5. When you don’t know the name of the person but you only know the gender/sex so that in Salutation will be written with......

9. GOOD LUCK FOR THE MID TEST