1. Company Introduction 2011/10/04 ISACO ERP PROJECT

2. Titles  Introduction  Vision  Mission  Organizational Chart  Affiliates  Suppliers  Foreign Partners

3. Introduction  ISACO established in 1977.  ISACO is providing OE spare parts and aftersales services for Iran khodro vehicles.  ISACO has 854 dealers and 1090 shops in its aftersales services network.

4. Vision  To provide high quality spare parts and services to customers  To define optimizing values for customers and other beneficiaries  To lead spare parts and aftersales services market

5. Mission  Our professional experiences and aftersales network facilities enable us to provide high quality spare parts and services to increase the customers satisfaction and ensure the profits of the beneficiaries.

6. Organizational Chart Managing Director Deputy of Finance and Support Sales and Aftersales Accounting Manager Support Manager Financial Accounting Manager Deputy of Supply Planning and Economical Investment Planning and Market Research Manager Economical Investment Manager Warehouse Manager Commercial Deputy Foreign Purchasing Manger Local Purchasing Mnager Guarantee Sales Manager Sales Manager V. O. R. IT Deputy Hardware & Network Manager Software Manager Vice Chancellor of Engineering and Aftersales Services Technical Engineering Deputy Parts Quality and Engineering Manager Vehicle Engineering Manager Technical Training Manager Regional Office Manager Deputy of Aftersales Service Network Aftersales Network Manager Guarantee Manager ConsultantsM. D. Office Strategy Planning Manager Communication Manager Human Resource Manager Security Manager Legal Affairs Manager Internal Auditing Internal Affairs Project Managers 12 Offices

7. Regional Offices (12 Offices) 115 73 94 63 98 64 71 63 111 59 172 117 65 83 71 42 89 95 68 70 66 Tabriz Rasht Sari Mashhad Ahvaz Hamedan Caspian sea Esfahan Shiraz Kerman Persian Gulf Oman Sea Tehran Home Tehran Shomal Tehran Jonoub 854 1090 66 53

8. Regional Offices & Scrap Parts Warehouses Regional Office (12) Scrap Parts Warehouse (10) Scrap Parts Testing (5)

9. Affiliates  Emdad Khodro Co.  Hamgam Khodro Commercial and Services Co.  Hamgam Commercial and Aftersales Services Co.  ISACO Kish  IAP – Dubai  Iran Khodro Smart Card

10. Main Local Suppliers of Spare Parts  SAPCO  Iran Khodro  Mehrkam Pars  Niroo Moharekeh  Renault Pars  Crouse  …

11. Foreign Partners and Suppliers  Peugeot (Partner and Supplier)  Renault (Partner)  Suzuki (Partner and Supplier)  Valeo (supplier)  …

12. فرآیند های کسب و کار در شركت ايساكو ISACO Business Process

13. ISACO BPM 2. Provide Aftersales Services 3. Aftersales Network Development & Inspection 2.1. Provide Aftersales Services through Dealers Network 3.1. Aftersales Network Design and Development 3.2. Evaluation of Aftersales Network Performance 3.3. Aftersales Network Improvement 4.1. Documentation 4.2. Tools & Equipment Supply and Distribution 4.3. Aftersales Network Training 1.1. Market Research 1.2. Orders Planning 1.3. Procurement 1. Supply & Distribution of Spare Parts 4. Aftersales Network Technical Support Process Areas Process Groups Management & Supporting 6. Systems Design & Development 8. Human Resources 7. Evaluation and Analysis of Organization Performance 2.2. Claim 1.4. Warehousing 1.5. Sales 1.6. Distribution and Delivery of Parts 5. Budjet Plannig 9. Information Technology 10. Assets Management, Contracts, 11. Resource Management

14. Processes Requested by Iran Fava Procurement Processes Inventory and Warehouse Processes Quality Processes Sales Processes Service Processes Reporting Basis

15. Procurement Processes  Local Procurement Process  Foreign Procurement Process  Local Sourcing Process  Foreign Sourcing Process  Suppliers Commercial Assessment

16. Relation between Local and Foreign Procurement Processes with the other Processes Receiving PO Start Receiving P/I Evaluating Terms & Conditions Sales & Distribution Warehouse & Packing Dock & QC Market Research Planning To define coding and part numbers Commercial & Technical Evaluation Purchase Commission Delivery Schedule Document of Consignment Information Inquiry Receiving PO Receiving P/I Evaluating Terms & Conditions Commercial & Technical Evaluation Purchase Commission Delivery Schedule Production, Transport, Customs, … Inquiry Foreign Procurement Peugeot Renault, Suzuki Other Suppliers Local Procurement Iran KhodroSAPCO Other Suppliers Local Procurement Process Foreign Procurement Process

17. Service Processes – Current Status 000000 000000 End Customers Dealers Regional Offices ISACOIKCO Suppliers Sapco …

18. Transactions between Dealers and ISACO Part Sales Procedures  E_commerce  Email  … Guarantee Services Procedures  UNIX  Email  Website (Engineering Dep.)

19. Network Management Processes (main operation)  Granting and Cancellation of Dealership Authorization (Validation to Grant New Dealer, Performance Measurement of Active Dealers)  Aftersales Network Development (Development Planning, Authorization, Supervision on Establishment, Validation to start servicing)  Assessment and Inspection (Total Annual Assessment, Ministry of Industry Assessment, inspections)

20. Network Management Processes (main operation)  Aftersales Network Improvement (Corrective Actions on Assessment & Inspection Results, Customer Satisfaction Improvement, Performance Improvement of Dealer’s Processes)  Motivation and Penalty (system to declare criteria and nominated dealers, Data Bank, referring to cancellation commission)

21. Current Data Base & Operational Systems  IKSA (Human Resources and Training Sys.)  Oracle Total System (Part Sales,…)  Discrete Systems

22. Sequence of Network Processes Development Planning (Automobile Production, Service dispersion, Service rate, New Automobile & Pilot Plans) Development Process (legal & Security Process, Establishment & Standardization) Assessment & inspection (Check List preparation According to Criteria, Running the Assessment, Verification based on Sampling, unplanned inspections) Motivation & Penalty Improvement (weakness list, time to improvement, Supervision on Improvement, Measuring the improvement ) Granting Commission (Capacity, validation of nomminees)

23. با تشکر Thank you for your attention