2.  World Quality Day was introduced by the United Nations in 1990 to increase worldwide awareness of the important contribution that quality makes towards a nation's and an organisation's growth and prosperity.

3.  The purpose of World Quality Day is to promote awareness of quality around the world and to encourage individuals' and organisations' growth and prosperity.  In a global economy where success depends on quality, innovation and sustainability, World Quality Day is your chance to reinforce these as the foundations of your organisation and focus on the importance of quality.

4.  Improve customer satisfaction  Reduce costs and improve profitability  Support improvement and innovation  Help to identify and manage risk  Ensure corporate care and responsibility

5.  2012: Patient Safety Our Top Priority 14 CM hours  2013: Quality is everyone’s responsibility: 10 CM hours  2014: No Q without U: 20 CM hours

6.  To concentrate on the importance of teamwork  Be able to define team structure  Develop a team process  Learn more about team culture

8.  “ Some Is Not a Number ; None of us is as smart as all of us”.  ” المرء قليل بنفسه كثير بإخوانه “  “Teamwork simply stated: It is less me and more we.” ~ Anonymous

11. Coming together is the beginning Keeping together is progress Working together is success.

15. "It's possible to achieve almost anything as long as you are not worried about who gets the credit."

18.  Teamwork is the co-operative effort by a group of people to achieve a common goal.

20. A team is a collection of individuals guided by a common purpose striving for the same.. With a good team, the whole is better than the sum of the parts (Mallory, 1991)

23. Individual Issues FormingStormingNormingPerforming “How do I fit in?” “What’s my role here?” “What do the others expect me to do?” “How can I best perform my role?” Group Issues “Why are we here?” “Why are we fighting over who’s in charge and who does what?” “Can we agree on roles and work as a team?” “Can we do the job properly?”

24. Performing Adjourning Norming Storming Forming Return to Independence Dependence/ interdependence Independence

25. Existing teams might regress back to an earlier stage of development Forming Storming Norming Performing Adjourning

26. Accountability for outcomes rests on... Individual outcomes Mutual outcomes flows down from leader flows all directions communication hoarded by members sharde by members Information Individual contributions and collective work products Performance depends on... Groups Teams vs. made by leader made by team decesion

27. 1 Establish Mission “Mutual Goals and Commitment” 6 Evaluation “Results” 5 Team controls “Focus” 4 Team Dynamics “Maturity” 3 Team Rules and Guidelines “Values/Norms” 2 Team Design And Leadership “Structure”

30. When people believe in each other, when they believe that each team member will bring superior skills to a task or responsibility, that disagreements or opposing views will be worked out reasonably, that each member’s view will be treated seriously and with respect, that all team members will give their best effort at all times, and that every one will have the team’s overall best interest at heart, then excellence can become a sustainable reality.

32. Coming Together Sharing Together Thinking together Working Together Succeeding Together