1. Marketing Management Proposed Outline

2. Learning Objectives

3. Company Profile

4. Description of Product (if product analysis)

5. SWOT

6. Opportunities Trends towards healthy living (evidenced by the success of C2 green tea) Current green tea craze Economic growth in the Philippines is steadily increasing Warm tropical climate

7. Threats Big number of competitors The fast turnover of “fads” once a new product comes along

8. Strategic Direction

9. Serenitea has a lot of products and are constanly developing new ones, basically the sheer number of choices and combinations are what makes it very successful among the youth Also the nature of the product (milk tea) will only be appealing to a certain age group – the school age group and young adults Therefore the group decided to penetrate the existing market with the existing products

10. Goals To be the first choice of drinks among the youth To increase profit through brand advertising and publicity To increase promotions To obtain customer loyalty

11. Objectives Create advertisements and billboards which will target the youth (facebook, twitter, TV) Tie ups with credit card companies (BDO, Citibank, etc) Create promos in Groupon / cash cash pinoy Develop a Loyalty card/ a planner/ merchandise Place stores near schools, parks and hip places where the youth gather

12. Market Research

13. Market Position and Competitive Study

14. Target Market Segmentation

15. Consumer Insighting Impact assessment ▫Innovator - Serenitea has helped spurn a milk tea fad and create the need for more milk tea branches ▫Products seen as a healthier equivalent of coffee in terms of the use and comfort that it provides ▫The variety of flavors and customization options has allowed customers to feel that their drink is their own ▫More branches that would make the product more reachable will receive a positive response from clients

16. Consumer Insighting Propensity Modeling ▫Since milk tea is essentially a fad, there is a chance that Serenitea will lose customers once the trend has subsided ▫Factors that will help keep up the trend  Social marketing  Groups of friends or colleagues  Perception of other people that Serenitea is still the better and tastier alternative  Establishment of a cozier, more permanent establishment that will allow customers to enjoy their drink

17. Consumer Insighting Most popular products Milk tea FlavorSinkersFood Hokkaido Okinawa Nagoya Wintermelon Irish cream Hazelnut Pearls Pudding Chicken Chops Pepper Tofu

18. Consumer Insighting Critical Lag ▫Purchase of products can be done individually or by bulk  By bulk purchases are more common in establishments near offices ▫There is a short waiting time between the purchase and the receipt of the drink  Consumers are notified about the arrival of the drink with a small device, allowing them to spend their time freely during the waiting period

19. Branding: Brand DNA NOVELTIES Innovative – first of its kind Continuously creates new options for consumers DISTINCTIVENESS Unique taste and flavors Specialized way of creating their products ATTRIBUTES A popular pioneer Provides the option of customization

20. Branding: Brand Positioning For the healthy individual, Serenitea is the place- to-go for a healthy, tasty and refreshing way to experience tea. It’s unique use of a tea-espresso machine enables you to enjoy the true richness and flavors of this time-old drink. A modern twist to a historical drink!

21. Value Proposition Market ▫Upper and middleclass population Value experience ▫Having an enriching, relaxing and healthy way of enjoying tea Offering ▫Milk tea and snacks

22. Value Proposition Alternatives ▫Coffee, fruit juices, soda Proof ▫Recent trend of making healthier, more organic choices ▫Increasing popularity of milk tea as the healthier and tastier alternative

23. One Sentence Positioning Statement For upper and middle class of all age groups who are searching for a unique way to relax and enjoy tea, SERENITEA is the milk tea shop that provides innovative and quality milk tea that is both refreshing and relaxing at the same time, enabling its customers to achieve a sense of balance and relaxation. 23

24. Pricing

25. Placing and Distribution

26. Communication Strategies (IMC)

27. Other Important Moves (Optional) Service Marketing Global Marketing Marketing Warfare Blue Ocean

28. Reflections

29. Session 12 Special Topics ▫Service Marketing ▫Global Marketing ▫Marketing Warfare ▫Blue Ocean

30. Session 14 Research Presentation

31. Session 15 Executive Session – Marketing Forum