1. Prince of Wales Hospital Patient Satisfaction Survey April – June 2015

2. (I) On Admission (Apr – Jun 2015)

3. (I) On Admission Apr – Jun 2015 (Mean Score) Information about admission1.21 Waiting time for admission1.02 210-2N/A Very Good GoodNeutral Poor Very Poor N/A

4. (II) Staying in Ward (Apr – Jun 2015)

5. (II) Staying in Ward Apr – Jun 2015 (Mean Score) Food supply 0.97 Linen supply 1.19 Ward environmental hygiene 1.33 Privacy protection 1.24 Attention to your special needs, e.g. interpretation service or religion-related arrangements 1.13 210-2N/A Very Good GoodNeutral Poor Very Poor N/A

6. (III) Clinical Service (Apr – Jun 2015)

7. (III) Clinical Service Apr – Jun 2015 (Mean Score) Effectiveness of treatment1.31 Quality of nursing care1.39 210-2N/A Very Good GoodNeutral Poor Very Poor N/A

8. (IV) Explanation & Communication (Apr – Jun 2015)

9. (IV) Explanation & Communication Apr – Jun 2015 (Mean Score) Explanation on clinical condition and treatment plan 1.34 Involvement in deciding treatment plan 1.26 Explanation on use of medication 1.30 Channels for feedback on hospital service 1.19 210-2N/A Very Good GoodNeutral Poor Very Poor N/A

10. (V) Staff Performance (Apr – Jun 2015)

11. (V) Staff Performance Apr – Jun 2015 (Mean Score) Staff attitude1.47 Staff helpfulness1.46 210-2N/A Very Good GoodNeutral Poor Very Poor N/A

12. (VI) On Discharge (Apr – Jun 2015)

13. (VI) On Discharge Apr – Jun 2015 (Mean Score) Information about discharge1.27 Explanation on follow-up plan and post- discharge care 1.30 Waiting time for discharge1.11 210-2N/A Very Good GoodNeutral Poor Very Poor N/A

14. (VII) Facilities / Ancillary Service (Apr – Jun 2015)

15. (VII) Facilities / Ancillary Service Apr – Jun 2015 (Mean Score) Signage and information counter1.21 In-patient transportation1.25 General hospital environment1.25 Public toilet hygiene1.07 Security1.12 Payment process1.10 210-2N/A Very Good GoodNeutral Poor Very Poor N/A

16. (VIII) Overall Impression (Apr – Jun 2015)

17. (VIII) Overall Impression Apr – Jun 2015 (Mean Score) Overall impression towards this hospital8.32 1=worst, 10=best