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Conducting a Sample Analysis Impact of Discharge Phone Calls on Patient Satisfaction.

Published byLeon Maxwell Modified over 8 years ago

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Presentation on theme: "Conducting a Sample Analysis Impact of Discharge Phone Calls on Patient Satisfaction."— Presentation transcript:

1 Conducting a Sample Analysis Impact of Discharge Phone Calls on Patient Satisfaction

2 Sample Analysis – Impact of Discharge Phone Calls

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14 3 Point Movement in Mean Score = 30 Percentile Movement in Benchmark Press Ganey Associates (Australia) Inpatient Benchmark Distribution (Public Benchmark)

15 Conducting a Sample Analysis Impact of Communicating Delays on Waiting Time Satisfaction

16 Impact of Communicating Delays on Waiting Time Satisfaction

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