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Prince of Wales Hospital Patient Satisfaction Survey January – March 2014.

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Presentation on theme: "Prince of Wales Hospital Patient Satisfaction Survey January – March 2014."— Presentation transcript:

1 Prince of Wales Hospital Patient Satisfaction Survey January – March 2014

2 (I) On Admission (Jan – Mar 2014)

3 (I) On Admission Jan – Mar 2014 (Mean Score) Information about admission 1.14 Waiting time for admission N/A Very Good GoodNeutral Poor Very Poor N/A

4 (II) Staying in Ward (Jan – Mar 2014)

5 (II) Staying in Ward Jan – Mar 2014 (Mean Score) Food supply 0.90 Linen supply 1.13 Ward environmental hygiene 1.31 Privacy protection 1.20 Attention to your special needs, e.g. interpretation service or religion-related arrangements N/A Very Good GoodNeutral Poor Very Poor N/A

6 (III) Clinical Service (Jan – Mar 2014)

7 (III) Clinical Service Jan – Mar 2014 (Mean Score) Effectiveness of treatment 1.30 Quality of nursing care N/A Very Good GoodNeutral Poor Very Poor N/A

8 (IV) Explanation & Communication (Jan – Mar 2014)

9 (IV) Explanation & Communication Jan – Mar 2014 (Mean Score) Explanation on clinical condition and treatment plan 1.33 Involvement in deciding treatment plan 1.22 Explanation on use of medication 1.30 Channels for feedback on hospital service N/A Very Good GoodNeutral Poor Very Poor N/A

10 (V) Staff Performance (Jan – Mar 2014)

11 (V) Staff Performance Jan – Mar 2014 (Mean Score) Staff attitude 1.46 Staff helpfulness N/A Very Good GoodNeutral Poor Very Poor N/A

12 (VI) On Discharge (Jan – Mar 2014)

13 (VI) On Discharge Jan – Mar 2014 (Mean Score) Information about discharge 1.24 Explanation on follow-up plan and post- discharge care 1.29 Waiting time for discharge N/A Very Good GoodNeutral Poor Very Poor N/A

14 (VII) Facilities / Ancillary Service (Jan – Mar 2014)

15 (VII) Facilities / Ancillary Service Jan – Mar 2014 (Mean Score) Signage and information counter 1.15 In-patient transportation 1.16 General hospital environment 1.21 Public toilet hygiene 1.02 Security 1.11 Payment process N/A Very Good GoodNeutral Poor Very Poor N/A

16 (VIII) Overall Impression (Jan – Mar 2014)

17 (VIII) Overall Impression Jan – Mar 2014 (Mean Score) Overall impression towards this hospital =worst, 10=best


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