1. © Carole McKellar 2008 carole.mckellar@rfb.co.uk Resources for Business Your Role as a Training Provider © Carole McKellar 2008

2. Current Format?

3. Victorian Classroom?

4. The Park Bench Approach! © Carole McKellar 2008

5. Problems with this approach One-way presentations Sit and listen Q and A Breakouts Panels

6. How do you learn? © Carole McKellar 2008

7. By the end of this session, you will be able to: Define the role of a training provider Implement the stages of the training process:  Identify needs  Develop activities  Deliver education experiences  Evaluate measurable outcomes Develop guidelines for ‘presenters’ to enhance the learning experience

8. © Carole McKellar 2008 How to improve the educational and learning experience for your attendees

9. © Carole McKellar 2008 Learning Needs and Outcomes New or improved skills Knowledge and its application Change in behaviour

10. © Carole McKellar 2008 Learning Styles Activist Pragmatist Reflector Theorist New challenges, centre of attention Try things, act quickly, no waste Time to think, lots of information Step by step, logical thinking, control

11. © Carole McKellar 2008 Learning Needs and Outcomes What skills, knowledge or change in behaviour are required to achieve success? What is success? What does the end result look like? What time is available to achieve this outcome? How will we assess if successful outcomes have been achieved?

12. © Carole McKellar 2008 Behavioural Objectives Performance – action word Standard – measurable Condition – how achieved eg notes? What to aim for? Self-assessment Trainer focus and measurement of success

13. Exercise: Set your objective By the end of this session, you will be able to…..???

14. © Carole McKellar 2008 Design and Delivery What is an appropriate delivery mechanism to optimise achievement of outcomes? What content MUST be covered to achieve success? Provide learning specification for session presenter/trainer/facilitator/speaker......????? Plan assessment mechanism

15. MUST? NICE? EXTRA TIME?

16. © Carole McKellar 2008 Characteristics Talked to…not down Listened and cared Competent Gave praise where due (supportive) Made me look at myself Stretched me Knew where you stood Warm personality Approachable Sense of humour Consistent Gave help where needed

17. © Carole McKellar 2008 Poor results for talkative trainers Trainers who talk least get the best results Compared amount of talking time with pass rates Trainers who talked least (18%) achieved 92% pass rates Trainers who talked most (78%) achieved only 45% pass rates

18. © Carole McKellar 2008 The Behaviour Model Procedural Ordering Informing Seek Information Check Learning Supportive Demonstrating

19. Your turn! In pairs Change your partner! New skill, new knowledge, changed attitude 15 minutes to prepare, 5 minutes per person

20. © Carole McKellar 2008 Questioning Techniques Direct Reverse Relay Overhead PPP  Pose  Pause  Pounce

21. © Carole McKellar 2008 Types of questions – PLAN! Opinion Case Problem Factual Recall Comparison

22. © Carole McKellar 2008 Tips and Techniques  Presentation style  Motivation (Maslow)  Skill Development Model  Plan interaction – breaks for trainer  Have ideas in reserve  Set standards of working – be tough!  PLAN AHEAD…..confidence!

23. © Carole McKellar 2008 Guidelines for presenters?  In teams  One flipchart per team  What will you put in your guidelines?  HINT: Record the key points covered in this session!!

24. © Carole McKellar 2008

25. Finally - evaluation What did you set out to do? How do you check you have achieved success? What techniques can you use? © Carole McKellar 2008

26. Need more help? Carole McKellar carole.mckellar@rfb.co.uk +44 (0)1625 267880

27. © Carole McKellar 2008 carole.mckellar@rfb.co.uk Resources for Business

28. 19 September 2007 | Slide 28 Please take 2 min now to fill your From the main menu select Messaging Select Inbox and open the survey Make your selection for each of the questions Select “submit” at the bottom of the survey and push OK. feedback survey!