1. What is WEBDesk? Web based claims management tool Accessible from www.mediswitch.co.za Detailed view on all claims submitted through MediSwitch Various very handy reporting functions Complete practice management at your fingertips – Username and password required for login – 0800 111 703

2. Click Here and then add in password details Click on the Access Webdesk

3. The WEBDesk Menu Easy Navigation Buttons to find any info required

4. Your profile Check and update your practice details effortlessly

5. Claims Online View all submitted claims with Proof of Submission and various other important information about delivery status - View all claims submitted between 2 dates - Proof of delivery per any one claim - Scheme responses and statements - If you didn’t receive it initially - Manage and minimise rejections

6. Log Book Search and view all claims transmitted, with an option to select the exact period

7. Logbook Screen….

8. First 9 columns in logbook search… Patient details…

9. Last 7 columns in the logbook search Additional patient details….

10. Indicators Track the details of claims delivery to Schemes Click on the letter to see the details C = Confirmed U = Uploaded M = Medres E = Payment Advice (eRA)

11. Benefit Verification Continued…

12. Verification continued…. Select the relevant scheme from the drop down list available.

13. Continued..... If we do not have the Card Holder Files for the scheme you selected, no patient info will appear. You have to add it in manually

14. Continued…… No information will appear, please enter this manually.

15. Continued….. Once the scheme has been selected, add in the Membership number and the Dependant Code Click here

16. Continued….. Click here

17. Continued….. Under the Treatment Type, select the drop down arrow for further options. Depending on the option you choose, please add in the required information.

18. Different screens on the different options

19. Continued….. Complete all required details below and then select “Add” Click On Add

20. Results Enter membership number To edit benefit check information To cancel entire benefit check To retrieve benefit search results To add another tariff code item

21. To add another Tariff. Complete the new tariff details and then select “Add” Click On Add

22. To obtain Benefit Results…. From here, select the “Submit” option to retrieve benefit results.

23. Benefit Verification Results.

24. Points to Note of using the Benefit Checker It is only available for all MHG administered schemes It can be used by all discipline types (excluding hospital and pharmacy) Practices will be able to check the availability of benefits for specified treatments, procedures and /or medicines Cost will be R2.00 (excluding VAT) per claim enquiry.

25. Submission Details Generate Proof of Submission and Delivery reports on all successfully transmitted claims

26. Proof Of Submission……

27. Monthly Rejection Reports….. Just change the date range and add a tick onto the “Rejections only” block….

28. Rejection Report….. By Clicking onto the Rejection reason, it will explain how to resolve this rejection!!!

29. Medres / eRA Search for all available Scheme Responses and Remittance Advices from participating Schemes All ERA Feedback Medres Feedback Realer Feedback Realtime Feedback

30. How to Regenerate Feedback Reports…

31. Feedback reports Cont…… To select the batches you want to resend to your system, add a tick in the tick blocks and the click on Regenerate Button.

32. Monthly Management Report….. Select the month in the drop provided and click on “Show”

33. Management Report

34. MediSwitch Codes MediSwitch submission codes MediSwitch rejection codes

35. MSV Online Validate patients Scheme Membership Details

36. MSV Online Patient Details Dependent Code & Benefit Option Current Status

37. MSV Continued…. If you selected a scheme we do not have Card Holder files for, the below search result will appear.

38. MSV Continued…. If you have the incorrect membership number for a scheme we do have Card Holder Files for, the below search result will appear.

39. Additional Options Remaining menu options include: View Newsletter archives End your browsing session on WEBDesk Tell us what you think about MediSwitch Links to the MediSwitch Home Page

40. What to do with which responses MediSwitch Response received first Outcome of validations done on claims ACCEPTED: Delivered to Schemes REJECTED: Must be corrected and resubmitted Follow up on rejections – correct and resubmit first Scheme responses Acknowledgement of Claims received Electronic statements (eRA) from participating schemes Follow up on payments – send statement to patient