2. A group of essential abilities that involve the development of a knowledge base, expertise level and mind set that is increasingly necessary for success in the modern workplace. Employee skills are typically considered essential qualifications for many job positions and hence have become necessary for an individual's employment success at just about any level within a business environment.

3. 1. Soft skills  Soft skills are non-technical skills that allow us to manage ourselves and interact with others in a positive manner.  Soft skills refer to a cluster of personal qualities, habits, attitudes and social graces that make someone a good employee and compatible to work with.  Unlike hard skills, which tend to be specific to a certain type of task, soft skills are broadly applicable.  Ability to interact and communicate positively and productively with others.  Sometimes called ‘ character skills ‘.  Related attitudes and outlooks on life.  Learned as we grow up.  Often not directly taught in schools.  Difficult to explain, but we know when we see effective ‘soft skills’

4.  Personal Attributes: › Optimism › Responsibility › Sense of humor › Integrity › Time management › Motivation › Common Sense  Interpersonal Abilities › Empathy › Leadership › Communication › Teamwork › Good manners › Ability to teach › Works well with diversity › Self-confidence

5. 2. Hard skills  Hard skills are commonly defined as the technical skills needed to carry out a specific job. They are tangible skills that can be easily measured to determine if you have the competency to perform the tasks of a position.  The easiest way to remember hard skills is to think of them as skills that can be easily demonstrated.  Specific skills, task or job oriented.  Technical skills and academic skills.  Easy to define and Observable  Measureable by performance, tests or quizzes.  Directly taught in schools.  Example: machine operation, computer protocols, safety standards, financial procedures and sales administration.

6.  Communication Skills -have to communicate with one another and with supervisors -important to ensure written emails are clear, documents are readable and speech during presentation is clear and professional -listening skills are also crucial, as employees must listen to different approaches and ideas for projects and assignments  Research and Analytical Skills - to conduct market research for new products or production research to keep production costs low and profits high and determine what is in demand on the market.

7.  Planning and Multitasking Skills - workers who can handle the workload without needing too much guidance or hand-holding during the workday -includes solving problems, being flexible with project changes and taking feedback from other workers  Leadership and Creativity Skills -to ensure deadlines are met, problems are addressed and all ideas are being considered -employees must also have creativity skills so they can find and use solutions for potential problems on tasks, projects or assignments

8.  Discipline  Turnover  Outsourcing  Productivity  Unethical attitudes

9.  Discuss the issue/problem with employee › Understand the cause of the performance issue › Establish a plan for resolving the issue  Retraining › Provide additional training and training opportunities in different format to employees › Retraining will often cure poor performance

10.  Give Morale support › maintain workplace productivity and prevent decreased morale. › Must show to employee that you care about them › Give them rewards  Show the clear career path in hospitality industry › Develop learning oriented relationship › Give knowledge and skills in hospitality industry

11. Having employability skills can help you get a job. They can also help you stay in a job and work your way to the top. If you score a job interview, chances are you'll be asked questions about your job-specific skills and your employability skills.