1. 17 March Privacy (finish) Consumer

2. Privacy

3. Data & informational privacy One should ask: Who has ACCESS? Who should have ACCESS? Need to know? Why? Keep for how long? And more …

4. My rights Shouldn’t I have a say? Why should I care? –Decisions made about us? Any effect if data are Incomplete? Erroneous? Sensitive? Visit Data breaches chronologyData breaches

5. Importance of Privacy Privacy and relationships How is it different from pre- computers/networks? –Electronic alter ego

6. Some Videos Privacy and social networks Cameras Online identity and convergenceOnline identity

7. Controversy & Challenge My right to Informational Privacy vs. Others’ right to know vs. Security –Does it have to be “vs”? Is it really a zero-sum game?

8. Everyone Agrees –Privacy is not absolute in society … why ? –Willing to divulge SOME info in exchange for SOME economic or social benefit…. BUT! Reasonable expectation about how it’s treated…

9. Government Surveillance Snuggly bear explains warrantless wiretappingSnuggly bear Cyberspace surveillance plan –The storyThe story

10. Consumer

11. History of Shopping Peddlers and door-to-door salesmen Started out at home! Moved to the city 1964 Petula Clark Malls Big Box Stores WalMart

12. Internet Shopping 1995: Internet unknown 1996: over 95% of general population aware 1998: online sales increase 200% $2.2 billion < 1% of total retail sales ($3 trillion) 2006: sales > $100B CyberMonday 2007

13. Internet Shopping Preference Many still like to purchase offline Pew survey Like convenience Use for research and comparisons Security worries

14. Consumers Union: financial privacyConsumers Union FTC’s Consumer Protection pageFTC –FTC's "Paying On Line" : Paying it Safe…FTC's "Paying On Line" SafeShopping from the American Bar Assn.SafeShopping Consumer Watchdog 'Lectric Law: Consumer Rights & Protection'Lectric Law Some Consumer Safety Web sites

15. Internet Shopping Trends Comparison Shopping sites What are the most important features Google shopping (Froogle) vs Bizrate Amazon vs. Half.com Word of mouth: reviews Gauri et al Shopping Addiction