1. 2012 PLAN PRESENTATION MARCH 9, 2012 LWIA-11

2. * All 2010 formula funds have been expended. Plan for Formula Funds

3. Expenditure Strategies  Adult  Youth  Dislocated Worker

4. Fiscal Management  Weekly Management Report Budget Obligations Expenditures Enrollments

5. WIA Financial Management Report Period Ending 12-31-11

6. Three Most Utilized Training Providers Jackson State Community College University of Tennessee at Martin Tennessee Technology Center at Jackson Most Participants Most ITA Amounts 1. Jackson State Community College University of Tennessee at Martin Tennessee Technology Center at Jackson 2. 3. 1. 2. 3.

7. 2011 Funded Employment Sector Ranking  Healthcare1 st in available jobs  Business4 th in available Jobs  Trucking/Logistics3 rd in available Jobs * Education ranked 4 th in most funded employment sector and ranked 2 nd in available jobs EmploymentRanking of SectorAvailable Jobs

8. Career Center Partnerships Relationships+ Partnerships+ Ownership= Excellent Customer Service Customer Service Improvement Goal:

9. Plans for Utilizing Additional Funds  Career Readiness Certificates  On-The-Job Training  Additional Individual Training Accounts

10. Communication and Accountability  Financial Management Report Distributed Monthly to LWIB Local Elected Officials and Administrative Entity Staff  Monthly Meetings with Administrative Entity Discuss Programmatic and Fiscal Condition  Weekly WIA Staff Meetings  Dashboard/ Balanced Scorecard Adopted by Local Workforce Board To Be Totally Implemented At Board Retreat/ Planning Session in April

11. Performance Management Dashboard/ Balanced Scorecard FINANCIALGOALACTUAL PERCENT Percent of Year Passed versus Percent of Budget Spent 50% % Dollars Spent on New Participants Versus Carryover from June 30, 2011 50% Cost Per Entered Employment tbd GROWTH & LEARNINGGOALACTUAL PERCENT Staff Self-Assessment 100% Staff Participates in 15 Hours of Training Per Year 100% Board Members Participate in 4 Hours of Training Per Year 100% CUSTOMER PERSPECTIVE GOALACTUALPERCENT Adult Average Earnings $ 12,200.00 $ 11,157.0091% Avg Quarterly Customer Interactions tbd Avg # of Measurable Activities while in Job Search Only tbd Percent of Individuals Who Get Jobs in Training Related Field tbd INTERNAL PROCESSES GOALACTUALPERCENT Average Days Between Entry and Exit tbd Percent of Customers Getting Job in Field Trained For tbd Adult Entered Employment Adult Average Earnings

12. Organizational Structure RESOURCE CENTER MANAGER RECEPTIONIST COMPUTER LAB MANAGER PROGRAM SUPPORT SPECIALIST/ FISCAL CLERK PROGRAM SUPPORT SPECIALIST/ BUSINESS SERVICES REP. WEST TENNESSEE WORKFORCE INVESTMENT BOARD YOUTH COORDINATOR

13. What We ’ ve Done …  Changing leadership – changing culture  Tighter controls – streamlined structure  Focus on accountability  Focus on flexibility  Focus on performance outcomes Accomplished Goals          

14. “The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year.” John Foster Dulles, Former Secretary of State