1. Linear Systems Inputs Transformation Process Outputs Figure 4.2 Resources Products Services Systems

2. Figure 4.1

3. Functional Systems Figure 4.4 Materials Procurement Technology Finance Human Resources OperationsMarketing

4. Systems within Systems Inputs Transformation Process Outputs Figure 4.3 Organization External Environment

5. Non-linear Organization Systems Inputs Transformation Process Outputs Figure 4.5 Learning System External Environment Meaning System

6. Learning Process Model Figure 4.6 KEY Experience from Knowledge Knowledge from Experience

7. The Work Life Development Model INFLUENCE Set Standards Proven competency Makes Work rules Supports Corporate Culture Senior or executive position Mentor and respected colleague SOCIALIZATION Basic Competency Learning Work rules Cope with environment Professional Social Skills ADVANCEMENT Prove competency Enforce Work rules Embody corporate culture Seeks promotions Developed relationships with higher level managers INTEGRATION Questions Standards Career change Agrees or disagrees with corporate culture Executive job Role model & teacher Total life balance RETIREMENT Obsolete competency Limited advisement Cultural legend Limited influence Advises executives Focused outside the organization Stage 5Stage 1Stage 2Stage 3Stage 4 Teens-20s20s-40s30s-60s50s + TransformationalTransitionalTranscendental Bypass Figure 4.7

8. General Manager Accounting & Finance Sales & Marketing Human Resources Rooms Division Food & Beverage Engineering Safety & Security Recreation Hotel Executive Functions Figure 4.8

9. General Manager Financial Controller Director Sales & Marketing Director Human Resources Rooms Division Manager & AGM Director Food & Beverage Chief Engineer Director Security Director Recreation Hotel Executive Committee Members Figure 4.9

10. General Manager Accounting & Finance Sales & Marketing Human Resources Rooms Division Food & Beverage EngineeringSecurityRecreation Gen.Acctg. A.P. A.R. P.R. Credit G.C. I.T. Taxes Budgets Purchasing Receiving Storerooms N.A. Spa Physical Training Personal Services Golf Tennis Water Sports Land Sports Parks Beaches Group Sales Marketing Plans Research Advertising Promotions P.R. Tele-mktg. E- Commerce Rev. Mgmt. Convention & Conference Services Supervision Productivity Recruitment Selection Legal Compliance Training Development Compensation Benefits Records Performance Mgmt. Wellness Recognition Retention Front Desk Guest Svcs. Bell Staff Front Door Concierge Business Ctrs. Reservations PBX Housekeeping Retail Parking Valet Transportation Yield Mgmt. Restaurants Lounges Retail F&B Room Svc. Culinary Stewarding Catering Banquets Entertainment HACCP Maintenance Repairs Project Mgmt. Renovations Energy Mgmt. OSHA MSDS Landscaping Building Code Compliance Asset Protection Personal Safety Loss Prevention Fire System Emergency Plans Workers’ Comp. Risk Mgmt. Agency Relations Rescue Key Control Enforcement Hotel Functions by Department

11. General Manager Financial Controller Accounts Payable Admin Accounts Receivable Admin Payroll Administrator Credit Manager General Cashier Cashiers Information Technology Manager Tech Staff Purchasing Manager Purchasing Staff Receiving Administrator Storeroom Supervisor Storekeepers Night Audit Supervisor Night Auditors Assistant Controller Accounting Department Figure 4.11

12. General Manager Director Sales & Marketing Sales Director Sales Managers Administrative Assistants Marketing Manager Market Researchers E-Commerce Manager Public Relations Manager Promotions Manager Advertising Manager Services Director Convention Services Managers Service Staff Conference Service Managers Service Staff Sales and Marketing Department Figure 4.12

13. General Manager Director Human Resources Human Resource Manager Administrative Support Staff Employment Manager Training & Development Manager Compensation Manager Human Resource Department Figure 4.13

14. General Manager Chief Engineer Assistant Chief Shift Supervisors Trades People Plumbers Electricians Carpenters HVAC Painters A/C Refrig Maintenance Personnel & Trades Apprentices Landscape Manager Landscape Crew Project Manager Administrative Assistant Engineering Department Figure 4.14

15. General Manager Director Recreation Spa Director Operations Trainers LMTs RDs Operations Hair Designers Aesthetiticians Nail Technicians Land Sports Director Operations Professionals Assistant Pros Instructors Guides EMTs Golf Director Professionals Assistant Pros Greens keepers Grounds Crews Pro Shop Starters Rangers Caddies Water Sports Director Operations Lifeguards Instructors Trainers EMTs Recreation Department Figure 4.15

16. General Manager Director Security Security Managers Or Watch Captains Area Supervisors Or Sergeants PatrolSurveillanceInvestigation Emergency Medical Response Dispatchers Security Department Figure 4.16

17. General Manager Rooms Division Manager and Assistant General Manager Guest Services Manager Senior ConciergeBell Captain Parking & Transportation Manager Front Office Manager Front Desk Managers Front Desk Supervisors Reservations Manager Chief PBX Operator Housekeeping Director Housekeeping Manager Guestroom Supervisors Public Area Supervisors Laundry Manager Retail Manager Outlet Managers Rooms Division Figure 4.17

18. General Manager Director Food & Beverage Director of Restaurants Outlet Managers Room Service Manager Beverage Manager Lounge Managers Catering Director Catering Sales Managers Catering Service Managers Banquet Manager Banquet Set-up Manager Food & Beverage Controller Executive Chef Exec Sous Chef Production Chef Sous Chefs Chief Steward Chef Garde Manger Pastry Chef Banquet Chef Chief Butcher Food & Beverage Department Figure 4.18