1. Centre for e-Governance
Minimum Government - Maximum Governance
Dr. Rathan Kelkar IAS
CEO
Centre for e-Governance

2. Current status (Example: Building a house)
Register site (Revenue Dept)
Plan Approval (Sub Registrar)
Electricity Connection (ESCOM)
Water Conn (Water Board)
Gas Connection
Payment of Taxes
Completion & Occupancy Certificates
Many more interactions
Multiple visits
Multiple copies of same documents
E-Governance has helped but not enough.. …

3. Transformed Government
Citizen Initiates an ‘EVENT’ on Govt portal/App
Inputs ID info (Aadhaar) once
The ‘EVENT’ triggers interactions with relevant departments in the backend automatically.
All required data is extracted from data hubs (Digi-locker etc)
Individual departments update progress via SMS
Final outcome of ‘EVENT’ is the sum total of all interactions
“BUILD A HOUSE” EVENT
Dept. 1
Dept. 2
Dept. 3
Dept. 4
Dept. n
Data Hub 1
Data Hub 2
Data Hub n

4. Facets of a Transformed Government
Social Media
Enables Two-Way Comm. with citizens
Participative Governance
Govt. more approachable & interactive
Mobility
Increases reach of the government
Increases accessibility
Increases availability of services
Cloud Computing
Reduces costs by enabling reuse of infra
Brings e-Maturity to depts. without any infra of their own
Improves productivity
Analytics
Helps optimize service delivery
Can pinpoint inconsistencies
Can help detect fraud and pilferage

5. Building Blocks of a Transformed Government
Capacity Building
Data& Info Transparency
Government Process Re-engineering
E-Governance

6. E-Governance to Transformed Governance – The Route
Short Term Goals
- e-Governance Maturity Assessment
- Data cleansing of all databases
- Creation of a Data governance framework
- Design of an Inter-department data exchange platform
Mid Term Goals
- Creation of Government Data Hubs - Resident, GIS, Land, Water resources etc.
- Cleansed departmental databases with Common Primary Key across departments (eg:Aadhaar)
- Government Process Re-engineering
- Paperless service delivery - Citizens need not provide documents anymore
Long Term Goal
- Transformational Governance & Service delivery

7. MobileOne m-Powering India
Project in Focus
MobileOne
m-Powering India
Note 1

8. Karnataka Mobile One

9. FIRST PROJECT OF ITS KIND IN THE COUNTRY
LAUNCHED ON 08TH DECEMBER 2014
OVER 650 G2C AND 3500 B2C CITIZEN CENTRIC SERVICES
CERTIFIED BY IAMAI AS THE WORLD’S LARGEST MOBILE SERVICES PLATFORM

10. ANYTIME, ANYWHERE AND ANYHOW DELIVERY OF CITIZEN SERVICES
BUFFALLOGRID
LEVERAGE INNOVATION OUTSIDE THE GOVERNMENT
NANO GANESH
TELE-ICU
GOVERNMENT SERVICES AT THE FINGER TIPS OF CITIZENS

11. INTEGRATED WITH PAYGOV - ALL PAYMENT MODES SUPPORTED
SINGLE WINDOW TO DISCOVER ALL GOVERNMENT SERVICES
ONE APP, ONE SHORT CODE, ONE URL
INTEGRATED WITH PAYGOV - ALL PAYMENT MODES SUPPORTED
SERVICES OVER MULTIPLE PREFERRED MOBILE CHANNELS – APP, SMS, IVR, USSD, WEB

12. 1 YR SINCE LAUNCH
1,89,09,846 HITS
52, 41, 985 IVR CALLS
MORE THAN 4000 USSD HITS PER DAY
RS. 10, 70, 47, 964 WORTH PAYMENTS MADE
MORE THAN 8000 CALLS PER DAY

13. Benefits to Government
Benefits to Citizens
Aggregation of demand hence economy of scale
Single window for managing Service Level Agreement (SLA)
Quick turn around time for implementation
Bring best practices within and beyond State Government
Hosted in Karnataka State Data Center hence secured
Single window to discover all Government services
Unified user experience
One short code, one URL
Services over multiple preferred mobile channel
Services over English and local language

14. Types of Mobile Services
Service Category
Channels (Mode of Communication)
Push Informational Service
SMS and IVR
Pull Informational Service
SMS, IVR, Mobile Web, Smart Client Apps
Payment Service
SMS, IVR, Mobile Web, Smart Client Apps
Data Capture Service
Smart Client Apps, Mobile Web, USSD, IVR
Third party VAS
SMS, IVR, Mobile Web, Smart Client
Payment Instruments supported for Payment Service
Credit Card / Debit Card, IMPS, NetBanking, Wallets

15. How to reach Karnataka Mobile One
Write to M-One Help desk at
Give a missed call to
Download the Smart client from Google or Apple app stores
Call 161 for IVR services
M-One can be reached via SMS on161 and via USSD on *161#
Call the Mobile one Helpline
URL:
Website:

16. AWARDS AND RECOGNITION
WINNER OF SKOCH ORDER OF MERIT AWARD 2015
NDTV-CISCO “DIGITIZING INDIA” AWARD - SILVER
AWARDS AND RECOGNITION
RANKED FIRST FOR THE EXPRESS IT AWARDS 2015
WINNER OF mBILLIONTH SOUTH ASIA AWARD 2015
AWARD OF APPRICIATION FOR THE CSI NILEHANTH E-GOVERNANCE AWARD 2015

17. AWARDS AND RECOGNITION

18. AWARD OF APPRECIATION AT THE CSI NIHILENT e-GOVERNANCE AWARDS 2015
NDTV Digitizing India Awards 2015, Karnataka Mobile One adjudged as the First Runners up under the category of Smart e-Governance Initiative.
Certificate of Recognition for the year 2015 awarded to Karnataka Mobile One application by the mBillionth South Asia award.
AWARD OF APPRECIATION AT THE CSI NIHILENT
e-GOVERNANCE AWARDS 2015
RANKED FIRST FOR THE EXPRESS IT AWARDS 2015

19. The Transformation Has Begun...