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m-Enablement of Government Departments

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Presentation on theme: "m-Enablement of Government Departments"— Presentation transcript:

1 m-Enablement of Government Departments
through Mobile Seva

2 Agenda Objective Policy Directions Mobile Seva Solution
Mobile Seva Services Overall Status

3 Objective Create a complete ecosystem for enabling the delivery of various electronic government services through mobile devices One stop solution for all mobile services Centrally hosted infrastructure at National Data Centres Depts need not invest on creating own platform

4 The Framework for Mobile Governance
Policy directions  As an extn. of NeGP vision  Mobile Seva: key element under the framework  In cognizance of massive reach of mobile phones “Public services under all projects would be delivered through mobile devices as well” Prime Minister’s Committee on NeGP, chaired by the PM, The Framework for Mobile Governance notified in The Gazette of India, February 2012

5 Mobile Seva Solution Mobile Seva of DeitY is a centralised platform and infrastructure for mobile-based delivery and access of public services. Provides multiple mobile based channels for delivery of the government services (eg. SMS, USSD, IVRS, m-apps) Once integrated to any one channel provides automatic integration for the other available channels. Free of cost integration. Free Push SMS services to the Central/State Govt Dept/Agencies.  Mobile Seva is integrated with all major telecommunication companies. Allows for hosting / managing own m-Apps on the m-App Store

6 Scaled up for national demand Pilot MSDG architecture

7 Mobile Seva Services Push SMS Pull SMS (Short Code and Long Code)
IVRS Push IVRS Pull USSD Mobile Application AppStore Mobile Payment Mobile ID

8 Mobile Seva – Overall Status
SMS Gateway launched in Jul 2011 PUSH SMS: 977+ Depts / Agencies integrated; 75 cr.+ SMSes sent PULL SMS: Short codes 166 & obtained from DoT; 294+ services integrated! Mobile Seva launched to public in December 2013 290+ live m-apps already hosted; over 1,55,750 downloads Most popular apps: AADHAAR-Enrollment-Status, RTI-Directory, EVM-Tracking Real-time status 24x7 on mgov portal ( & regular posts on social media ( M-payment solutions available through cards, net-banking & IMPS USSD & IVRS Services in Pilot Stage

9 24x7 Portal (

10 AppStore (

11 m-Governance Mobile Seva [India]

12 Thank You

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