1. Consult21 Steering Board Working Group Status RAGRAG November 2007 Architecture & Framework  Network Structure  Systems & Processes Products  Interconnect & Portfolio  Broadband  Line Access  Point to Point Implementation & Migration Communications Contracts G A R G A R G A A

2. Consult21 Steering Board Network Structure RAG Status Amber Key Issues (For Discussion) Recent refresh of datasets has truncated data to the Dec 08 months – need longer term view on the physical network aspects Key Milestones Nov/Dec Achievements Indicative price £8.5K for the MSAN change announcement from equipment supplier VLC-experts group cancelled as ISDN issue to be dealt with by NICC and Thus have no issue re AGCF and BT choice of supplier. The 3rd release of the Network Inventory issued. Good progress being made on finding a workable process for CP’s to obtain datasets. 2 Meeting dates for 2008 agreed to coincide with LAWG. Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (R) Dec/Jan / Work plan Collate the responses to MSIL resilience condoc which cover both voice and Broadband.Voice Network inventory - Provide new release of the network inventory in January Review the requirements of NSWG Complete a robust workable solution to CP obtaining Network inventory data Agree dates for the remainder of 2008 for NSWG meetings

3. Consult21 Steering Board Systems & Processes RAG Status Green Key Issues (For Discussion) Issues discharged from here to the relevant WG, ie I&M WG in most cases. Key Milestones Nov/Dec Achievements A joint S&P WG and NICC B2B meeting was held on the 21 st November. The agendas for two forthcoming events covering 21C customer experience and the systems interface roadmap were reviewed, and we discussed the future of the group. NICC B2B “Lead-to-Cash (L2C)” (ordering & billing). The review of the L2C “user stories” that represent CP and industry requirements is now completed and we have start the analysis phase. We are starting to develop business scenarios and automated touch points between CPs to support the requirements. We will then do gap analysis with existing and future products, and international standards to create the L2C process standard. This will then be as aligned as we can make it to the requirements, good practice, existing and future standards and products as we can make it. We can then set about implementing it. The generic B2B schema to support “Trouble-To-Resolve (T2R)” (fault management) process standard has been reviewed and will be updated with a view to publishing early next year. The T2R standard and 8 other documented specifications, guidelines and reports that represent NICC B2B’s first years work have been agreed by the NICC TSG and will be published on the NICC web site shortly. Work is going on with the ITU and TMF international standards bodies to further align the T2R standard. Further progress to maximise the benefit to all CPs and the industry as a whole is dependent on CP participation. We would therefore like to encourage CPs to come to the annual review of the work stack in January where we set the priorities for the coming year. Please contact graham.crane@bt.com for more information or visit the NICC B2B web site @ niccb2b.org.ukgraham.crane@bt.com NICC B2B niccb2b.org.uk /Dec/Jan Work plan The next S&P WG meeting will follow the NICC B2B meeting on the 18 th December. The S&P WG would continue to provide support to I&M WG on operational support systems issues as Pathfinder progresses and product WGs as required. NICC B2B will continue the L2C analysis phase and set up review meetings as required. The next meeting will cover L2C business scenarios and touch points, message types, appointing v transactions and order construction. T2R schema and structure diagnostic information Status: Time (G)Cost (G)Quality (G) Customer Sat. (G) Information (G)

4. Consult21 Steering Board Interconnect & Portfolio RAG Status Red Key Issues (For Discussion) RAG status overall now Red due to the lack of SVLAN and conversion indicative pricing, with no “date for a date”. “time” and “information “ are RED. Key Milestones November/December Achievements NGN CC Interoperability discussions continued with CP’s Interoperability Validation testing (IVT) Test Specification agreed. Detailed discussion held with CP’s on NGN FOA0 testing phase Dec/Jan Work plan Continue with NGN CC Interoperability Progress NGN CC / MSIL trials Contracts for NGN CC Status: Time (R)Cost (G)Quality (G) Customer Sat. (R) Information (R)

5. Consult21 Steering Board Broadband RAG Status: Red Key Issues WBC Roll-out information (WBC Aggregation Points/MSAN site) availability; this information is crucial if CPs are to plan effectively – 2/3 rollout plan available, awaiting extended footprint release Industry still await pricing for WBC, WBMC and IPstream Connect to allow CPs them to prepare business cases/make supplier and product decisions for 2008 onwards. Time (R ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (R) December Achievements BBWG held on 18 th December with agenda items including: IPstream Connect WBC WBMC Work plan for Q1 2008 Weekly calls continue with WBC Triallists with updates published to the Consult21 circulation list. WBC interconnect nodes availability schedule and WBC “sprint” sites released to CPs (extended footprint pending) January Work plan next Working Group is to be held on 23 rd January, focus: IPstream Connect Re-engineering review WBC – trial approach and customer experience CP view of principles for IPstream sunsetting (ahead of formal consultation) ADSL2 availability checker Initiate and progress service trials of WBC and WBMC Bilaterals will continue on WBC, IPstream Connect Multicast, Content Distribution, WBMC and WBCC.

6. Consult21 Steering Board Line Access RAG Status: Amber Key Issues Industry eagerly awaits Indicative Pricing for both VLA and WBCC Further work is required in NICC to support the network aspects of the VLA and WBCC products. Industry are concerned that the publication of NICC standards may be on the critical path ; The 21CN Deployment Strategy Plan Update has raised a number of issues on the future of Voice and ISDN. The January Voice Workshop output is keenly awaited. Responses required to the Industry Condoc, then an SOR to BT Group covering a number of key issues on the future of voice and broadband products; Status: Key Milestones November/December Achievements The Line Access Working Group met on 11 th December 2007 with 21 people representing 9 CPs plus BT Design, BT Wholesale and Openreach. Topics covered were: 21CN Deployment Strategy Plan Update VLA and WBCC product development and project plans; Condoc on Industry requirements for 21CN Industry issued a Condoc via the Consult21 process (LA- 009) on 21CN Access Products with responses due in January 2008. December/January Work plan The next meetings are to be held on 22 nd January and 21 st February 2008. A Voice Strategy Worksop will be held on 16 th January 2008. Owen Gardner has now taken over as the Buddy for Line Access from Tom Saville who is leaving BT. Industry to progress ISDN requirements within 21CN. Time (A)Cost (A)Quality (A) Customer Sat. (A) Information (A)

7. Consult21 Steering Board Point to Point RAG Status Amber Key Issues Industry still require a fuller consultation on Openreach ORCHID product. Openreach are to issue indicative prices and increased product collateral shortly and are looking to re-examine their product launch processes including how to engage with industry. This will be managed via a third party and is reported on at the Steering Board. Exchange Openings and Closures. Industry require a much more extensive report on BT’s processes for timely communications with CPs of exchange openings, closures and changes in network roles. Note: agreed with BT Group Property to have a joint session to revisit existing closure process Industry await Openreach input on the future of TDM products to align with the TDM Condoc Time (G)Cost (G)Quality (G) Customer Satisfaction (G ) Status: Key Milestones Dec Achievements The Working Group meeting was held on 17 th December 2007, attended by 13 people, representing 5 CPs plus Openreach, BT Design and BTW. MSIL contract documentation meetings also held in readiness for initial 1G variants - proposed notification by 20 th Dec 07 Key issues covered at the WG were: Openreach Update, TDM Condoc, MSIL (1G trial progress & 10G options) and exchange management, with initial straw-man discussed Dec/Jan Work Plan The next P2P WG meetings will be held on 14 th January 08 and 20 th Feb 08, 19 th March 08 TDM Condoc - initial responses document to be issued by end Dec 07, with a view to complete by end Jan 08 Jan Meeting – will have a deeper dive on the Communications Process for Exchange Openings and Closures. Continue Openreach TDM bilaterals with CPs, coordinate with BT Group on approach and outcome. Information (A)

8. Consult21 Steering Board Implementation & Migration (&CT) RAG Status Amber Key Issues (For Discussion) 1.Availability of Pathfinder schedule/plan, national migration schedule and clarity on the BT 21CN implementation strategy [information @ red reflects this concern] 2.CPs lack confidence in BTs plans - lack of clarity on dates/timeframes for migration is affecting CPs ability to plan and keep motivation and focus within their organisations. Key Milestones Nov/Dec Achievements Work plan defined for Migration Customer Experience workshops and priorities agreed with CPs Held pre-migration scheduling audio and launched consultation (C21-IM-030) Migration portal webcall held 29 th Nov, positive dialogue Scoped weekly Pathfinder Review calls, including operational readiness updates. Launch w/c 7 th January. Dec/Jan Work plan Issue the Bedlinog In Life learning closure report and review with industry. Develop an outcome based plan further in-life learning/end user feedback processes to support Pathfinder activity Final review of WG comms action plan with CPs. Complete development of migration customer experience scenarios (network features and incident comms) Conclude ISDN Testing consultation inc scheduled workshops Conclude pre-migration scheduling consultation 7th January Integrate WBC implementation work into IMWG work stack Time (A)Cost (G)Quality (G) Customer Satisfaction (G) Status: Information (R)

9. Consult21 Steering Board PSTN Migration (Wick & Bedlinog re- migrations) CP Issues/FeedbackBTW actions: 1.Product Regression Testing completed in NAL & FOA environment 2.Successful completion of stability run in NAL & FOA 3.Cold Standby in place to supplement existing mitigation responses for call server See weekly Pathfinder POTS report for detailed status Update: 12/12/07 RAG Status: Amber Wick & Bedlinog re-migration tbc

10. Consult21 Steering Board PSTN Migration – Phase 2 Update: 12/12/07 RAG Status: Red (see commentary) CP Issues/FeedbackBTW actions: CP Visible 21CN v 20CN flag for linesChange request accepted; confirmation from Openreach that included in RS800 (delivery Mar 08) CPs do not believe that BTWs migration solution addresses the higher expectations and complexity of managing business and emergency/critical service providers through 21CN migration:  Out of hours activity for pre-migration activities  PEW – CPs would like to know the hour of the outage on a per line basis  Minimised outages/network freezes Schedule for pre migration activity agreed in principle as well as out of hours for all intrusive pre-migration work. Subject to consultation, C21-IM- 030, closes 7 th January. Design & availability of Migration portal and xml for pre-migration scheduling Awaiting outcome of previous action. Replacement of email based PEW process for voice through the migration portal and xml. Currently outside scope of published BT road map. Confirmation of the timeframes for reversion to legacy of lines with critical incompatible CPE Tactical fix in place for Pathfinder only

11. Consult21 Steering Board Interconnect Route Migration Review Capacity distributed mid Nov SPOC in CTC for CMR issues T3a programme almost complete bar some renegotiated dates Bi lateral approach to T3b, but customer led approach. Planning to assess impact of strategy Assessing billing for BAU VIC VIC Product CMRs to be analysed, reviewed and fixes applied. Post Transfer Phase All T1 circuits now complete. T2 circuits now complete T3 commenced Transfer Phase VCONN reports being improved Preparation Phase No O/S issues Admin Phase Key actions/Next Steps Element Description

12. Consult21 Steering Board Migration Communications RAG status: Green Key issues 1) how to reach non-engaged CPs. 2) Perceived lack of clarity on migration strategies. Both issues being addressed. November/ December achievements Webcalls – 21CN Migration portal, held on 29 th November – 44 people attended via audio, 40 via web. 21C Customer Experience (CE), held 6 th December – 30 people attended via audio, 20 via web. (not switched-on hosted and not for resellers) BT data circuits for utility companies, held 10 th December – 35 people attended via audio, 33 via web (not switched-on hosted). BTW’s system & process roadmap webcall – scheduled for 16 th January – invite issued Bedlinog in-life programme activity – finished today (14/12/07). Concluding letter and final incentive issued. Activity has given some useful technical insight for both 20CN and 21CN. Corporate communications - several corporate communications experts group have been held. Agreement reached to proceed with vertical and horizontal sectors. Work has commenced on detailed action plan. Broadband communications – a series of communications to help CPs with broadband communication are planned – a white paper/briefing on WBC, schedules and breifing note to explain previous strategy versus new strategy. Aim is to issue these prior to Christmas. Further communications will also follow (see below in planned work) End of December/ January 08 work plan BTW’s system & process roadmap wecall will take place on 16 th January. Continuation of corporate communications. Issue of broadband communications and scheduling of broadband comms experts meeting (see above). Capture of broadband communication requirements from CPs and the development of these. January working group – 11 th January. Time (G)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G)

13. Consult21 Steering Board Migration communications – reseller communications RAG status: Green Key information: November/ December achievements Webcalls – see details on first slide for webcalls held/planned. E-newsletter – there are currently 434 people registered on the reseller database to receive future newsletters, invites etc Measurement of reseller communication campaign effectiveness – final questions for the research agreed by the experts group in December working group. 3 groups to survey:- Those on the reseller database who attended one of the events. Those on the reseller database who did not attended one of the events. Those on the Miles Publishing database. The research will commence around 10 th January via an online survey for 2 weeks. End December/ January work plan January working group – 18th January Time (G)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G)

14. Consult21 Steering Board Contracts (MSA) RAG Status Amber Key Issues (For Discussion) Key concern is the current lack of MSIL SLA numbers Key Milestones Nov/Dec Achievements Continued to work through MSA to enable MSIL notification Tied in with MSIL documentation experts group to ensure service documentation developed to fit Agreed principle of cover letter for initial notification that will enable sign up C21 web page set up for contracts documentation Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (R) Dec/Jan Work plan Finalise MSIL documentation and Notify Set contracts WG schedule for new year and agree ToR and outline of work programme

15. Consult21 Steering Board WG Issues & RAGs Working Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG and cannot be totally resolved, without delaying known milestones, by the WG without outside help. The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and appropriate guidance given the escalation will be closed and the WG status will revert. Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below. Indicator/StatusRedAmberGreen Time Agreed key milestone date cannot be met Agreed key milestone date in jeopardy All milestones on track Cost (resource) WG failing due to lack of resource WG requires extra resource No additional resource required for WG Quality WG failing against Key Processes Indicators (KPIs) WG KPIs in jeopardyAll KPIs on track Customer Sat. Overall customer satisfaction rated as poor Overall customer satisfaction rated as average Overall customer satisfaction rated as good Information Content not agreed causing critical delays Content agreed but delivery date not agreed Required content (to be) delivered to time