1. Recruiting, Training, and Motivating Employees

2. Lesson Goals: Learn procedures for finding and selecting employees Create plan for securing and maintaining employees Recruiting, Training, and Motivating Employees

3. Getting the Best Employees Recruiting, Training, and Motivating EmployeesRecruitingTrainingMaintainingTerminating

4. The Job Description Duties and Responsibilities Requirements Special Qualifications Time Schedule Wages Recruiting, Training, and Motivating Employees

5. Finding Employees Classified Ads Private Employment Agencies Temporary Agencies State Employment Agencies Unions Recruiting, Training, and Motivating Employees

6. Finding Employees Schools Community Organizations Friends and Relatives Signs and Bulletin Boards Current Employees Walk-ins Recruiting, Training, and Motivating Employees

7. Conducting the Interview Privacy Conversation vs. Interrogation Take notes Be candid & clear about your expectations Recruiting, Training, and Motivating Employees

8. Conducting the Interview Ask open-ended questions Observe appearance, personality, etc. Say thank you Get references Recruiting, Training, and Motivating Employees

9. Training New Employees ASAP Responsibilities and Standards Policies, Rules, and Regulations Recruiting, Training, and Motivating Employees

10. Training New Employees Product / Service Knowledge Customer Relations Co-worker Relations Job Skills Recruiting, Training, and Motivating Employees

11. Maintaining Excellent Employees Effective Communication Positive Feedback Negative Feedback Reward and Reinforcement Recruiting, Training, and Motivating Employees

12. Terminating Employees Positive Approach Documentation Recruiting, Training, and Motivating Employees