1. Public Transportation Excellence Index
FATİH CANITEZ
Manager of Business Intelligence and Project Management, İETT, Istanbul, Turkey

2. Public Transportation Excellence Index (PTE-Index) is a model to foster excellence culture and increase service quality for public transport providers, authorities and operators.
Objectives of this performance assessment model:
1- To measure the quality level of public transport services in cities in an objective and comparable way,
2- To generate a benchmarking database of all cities involved,
3- To motivate public transport providers by rewarding the best practices or the best performing city in any category of the model.

3. Project Steps Design of Public Transport Excellence Index
Application of the Model in the 34 Cities of Turkey
Analysis and Publishing the Results
Rewarding the Best Performing Cities in Each Category

4. 1- Design Phase
Specifying the Dimensions and related KPIs (Key Performance Indicators) in a workshop welcoming the public transport professionals from several cities around Turkey.
KPIs getting highest votes are selected for measurement criteria. This process ensured the participation every city in model development.
Scope of dimensions and definitions of KPIs, data sets to be collected are decided by a core expert group, representing different dimensions in the model.

5. PTE-Index Dimensions
The relative weights of all dimensions are all determined by AHP methodology
(Analytical Hierarchy Process) by core expert group among workshop participants.
The model includes the land, rail and sea public transport modes together.

6. 2- Application of the Model in the Cities of Turkey
17 Metropolitan and 17 Non-Metropolitan Cities from every region of Turkey,
Sending in Excelsheet format the data sets to cities with a duedate,
Collecting all the answers,
Analysis according to the model parameters,
Determining the best performing city for each dimension,
Publising the result report to the participant cities.

7. Infrastructure and Investment KPIs
KPI Code
Infrastructure and Investment KPIs
Weight in deimension
Total Weight
II1
Proportion of public transportation line length to total proportion of trips
8,9%
1,8%
II2
Proportion of bicycle path network to total public transportation lines
6,9%
1,4%
II3
Proportion of public transportation vehicles to total proportion of trips
9,4%
2,0%
II4
Proportion of road network allocated only to public transportation to total road network
8,2%
1,7%
II5
Training hour per employee
7,6%
1,6%
II6
Physical integration or integration in terms of ticket payment or passenger information of a public transportation mode with other mass transportation modes
11,6%
2,4%
II7
Proportion of stop services having passenger information
II8
Proportion of stops with bicycle stands and car parks
II9
Proportion of use of public transportation (mode share)
11,8%
II10
Share of public transportation in total budget of the city
9,6%
II11
Proportion of public transportation trips to total proportion of trips
10,2%
2,1%

8. Energy and Environment KPIs
KPI Code
Energy and Environment KPIs
Weight in group
Total weight
EE1
CO2 emission value resulting from public transportation
8,5%
1,0%
EE2
Rent a bike system level
5,9%
0,7%
EE3
9,5%
1,2%
EE4
NO2 concentration resulting from public transportation
9,0%
1,1%
EE5
PM10 concentration resulting from public transportation
9,2%
EE6
Average of age of vehicle fleet
EE7
Proportion of emission per trip in public transportation
8,2%
EE8
Fuel consumption per kilometer
8,0%
EE9
Waste Management System
8,8%
EE10
CNG consumption per kilometer (L)
7,9%
EE11
Proportion of vehicles fulfilling the emission category of Euro V and above
EE12
Presence of works directed to creating environmental consciousness
7,4%
0,9%

9. Financial Attractiveness KPIs
KPI Code
Financial Attractiveness KPIs
Weight in Group
Weight in Total
FA1
Average fee for an adult per kilometer
21,1%
2,8%
FA2
Total operation cost per passenger
18,7%
2,4%
FA3
Total operation cost per kilometer
FA4
Peak hour charges
13,1%
1,7%
FA5
Balance of income and expenses
17,3%
2,3%
FA6
Proportion of free tours of transportation
11,1%
1,4%

10. 2.4- Service Quality KPIs KPI Code Service Quality KPIs
Weight in Group
Weight in Total
SQ1
Use of smart cards
10,0%
2,2%
SQ2
Air-conditioned vehicles
10,9%
2,4%
SQ3
Schedule punctuality
12,4%
2,8%
SQ4
Wheelchair accessible public transportation vehicles
11,3%
2,5%
SQ5
Wheelchair accessible public transportation stops
10,6%
SQ6
Proportion of Ticket Sales Points to Total Population
SQ7
Percentage of Fleet in service during peak hours
10,4%
2,3%
SQ8
Customer satisfaction rate
12,8%
2,9%
SQ9
Proportion of premium services for special groups like disabled people
11,1%

11. Operational Efficiency KPIs
KPI Code
Operational Efficiency KPIs
Weight in Group
Weight in Total
MP1
Average kilometer covered by vehicles
8,3%
0,9%
MP2
Proportion of income-generating kilometer
to total kilometer covered by vehicles
14,0%
1,6%
MP3
Annual average of vehicle working hours
8,9%
1,0%
MP4
Average proportion of drivers per vehicle
11,0%
1,2%
MP5
Employee satisfaction rate
13,3%
1,5%
MP6
Having a vision and mission statement (1 or 0)
8,7%
MP7
Capacity usage rate of public transportation capacity
13,1%
MP8
Average distance between major vehicle failures
12,4%
1,4%
MP9
Average distance between minör vehicle failures
10,3%

12. Health and Security KPIs
KPI Code
Health and Security KPIs
Weight in Group
Weight in Total
HS1
Proportion of traffic accidents
14,7%
2,3%
HS2
Proportion of accidents involving injuries and fatalities
15,2%
2,4%
HS3
Proportion of stops having security measures
10,3%
1,6%
HS4
Emergency management system (1 or 0)
10,8%
1,7%
HS5
Proportion of occupational accidents per million kilometers
13,8%
2,2%
HS6
Average safe driving trainings (1 or 0)
11,9%
1,8%
HS7
Occupational health and safety quality standards like ISO (1 or 0)
11,0%
HS8
Employing high technology to improve traffic safety ( 1 or 0)
12,3%
1,9%

13. Technology Utilization KPIs
KPI Code
Technology Utilization KPIs
Weight in Group
Weight in Total
UT1
Proportion of smart stops
12,5%
0,6%
UT2
Proportion of vehicles with passenger information screen and announce system
13,4%
0,7%
UT3
Available call centers, websites, schedules and such information
14,2%
UT4
Proportion of stops with announce system
11,8%
UT5
Information on tours of transportation
12,7%
UT6
Utilization of NFC technology in payments
8,5%
0,4%
UT7
Use of mobile applications
12,0%
UT8
Utilization of systems such as control center or fleet management
14,9%

14. 3- Analysis and Publishing Results
For every participant city, a results report is given with the following information:
Its score in all dimensions, and total score for its Public transport excellence,
Its relative rank among the cities for each dimension,
Its relative score for each dimension rated for the best performing city for that dimension.

15. 4- Award Ceremony Huge Media Coverage Across Turkey !! AWARD CITY
Excellence Award
ISTANBUL
Accessibility Award
KONYA
Sustainability Award
ANKARA
Financial Performance Award
TRABZON
Service Quality Award
GAZİANTEP
Operational Efficiency Award
KAYSERİ
Secure Service Award
ERZURUM
Technology Award
ŞANLIURFA
Huge Media Coverage Across Turkey !!

16. THANK YOU... QUESTIONS AND SUGGESTIONS?
POLICY MESSAGE: You can all develop your own version of a Public Transport Excellence Model to foster learning and growth across the cities.
Our model and methodology can be a good example!
THANK YOU...
QUESTIONS AND SUGGESTIONS?