1. Going The Extra Mile 11 th March 2010 Jenny Brine, Lancaster University Karen Standley, MMU

2. Programme 1.00 – 2.15pm  Exploring the barriers to Interlending  Using free resources to identify locations  Finding help on international websites 2.15 – 2.30 Break 2.30 – 3.30pm  Methods of payment and delivery  Using the British Library World Wide Search  Theses and dissertations  Buying downloads of journal articles  Buying copies from BL and other Collections  Supplying abroad 3.30 – 4.00pm  Summary, questions and close

3. Aims of today’s session  To provide an enjoyable and practical overview of international interlending.  To explore our experiences and concerns about interlending internationally.  To encourage more international interlending in the north west region

4. What Stops Us? Discuss your experiences and list the factors that prevent you from going the extra mile to: Discuss your experiences and list the factors that prevent you from going the extra mile to:  Satisfy a request using an international supplier  Supply internationally requested material

5. Potential Barriers  Discovering material – where do I begin?  Finding a supplier who will supply  Delivery – high postage costs  Staff time – not enough time available  Paying ILL charges – how?  Losing Control – will the book come back?  Outdated / Lack of Library Policy

6. Methods of Payment IFLA vouchers http://www.ifla.org/en/voucher-scheme http://www.ifla.org/en/voucher-schemehttp://www.ifla.org/en/voucher-scheme  4 and 8 Euro values  1 voucher per transaction but can charge more.  Reusable, reduced admin costs  Can redeem vouchers  Unlimited validity

7. Methods of Payment: Credit Card  Ask about accessing this alternative via your bibliographic services or acquisitions section.  Convenient, no costly invoices needed  Flexible, internationally accepted  Sometimes the only option for some direct suppliers of articles.

8. World Wide Searches (BL) Requesting  Very expensive - £59.50 for supplied loan £55.85 for paper copy and £22 failed request charge £55.85 for paper copy and £22 failed request charge  Simple to apply – just edit request if NUKL  A useful option to use occasionally – ask for contribution  Paid for via billing account. Supplying  Supply the item required  Enclose ‘B’ slip and your postal address  Note postage costs on ‘C’ copy and send with claim for payment via BL  Full instructions are enclosed with request.

9. Transport and Delivery of Journal Articles Photocopies  Convenient but potentially slow postal delivery  Use air mail Fax  Convenient and quick delivery  Often poor quality reproduction Electronic Delivery  Convenient, speedy, good reproduction  Scan in pdf format using freely available adobe software http://get.adobe.com/uk/reader/

10. Transport and Delivery of Books  Securely pack up parcels  Affix sender details  Use air mail if possible  Check cost of delivery options online: http://www.royalmail.com/portal/rm/jump1?catId=400023&mediaId=400033  Add insurance costs if required  Cover costs by charge levied – ask for extra vouchers

11. What Next?

12. Suggestions  Reconsider ILL policy  Have some barriers been removed?  Think about your unsatisfied requests – could they have been filled internationally?  Try requesting – see what happens!  Do your best to supply requested items  Acquire some IFLA vouchers?