1. Implementing and Controlling
CHAPTER 5
Implementing and Controlling
5.1 The Implementing Function
5.2 Motivation and Change Management
5.3 The Controlling Function
5.4 Gathering and Using Performance Information

2. 5.1 The Implementing Function
DLT
Recognize problems that can occur when plans are implemented.
Identify important implementing activities performed by managers.
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3. The Challenge of Implementing
Implementing involves guiding employee work toward achieving the company’s goals.
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4. Implementing Activities
Effective communications
Employee motivation
Work teams
Operations management
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5. 5.2 Motivation and Change Management
DLT
Describe the main points of three theories of motivation.
Identify the steps managers should follow when implementing change.
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6. Motivation Theories Maslow’s hierarchy of needs
McClelland’s achievement motivation
Herzberg’s two-factor theory
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7. Managing Change Planning Communicating Involving Educating Supporting
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8. Implementing Change STEP 1 Planning Carefully plan for the change.
Communicating
Communicate with people, so that change does not surprise them.
STEP 3
Involving
Involve people, so they feel a part of the change.
STEP 4
Educating
Educate people, so they understand the change.
STEP 5
Supporting
Support people in their efforts to change.
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9. 5.3 The Controlling Function
DLT
List the three basic steps in the controlling function.
Identify and describe four types of standards.
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10. Understanding Controlling
Management as a continuous process
The steps in controlling
Establish standards for each of the company’s goals
Measure and compare performance against the established standards to see if performance met the goals
Take corrective action when performance falls short of the standards
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11. The Management Functions
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12. Setting Standards Types of standards
Quantity standards
Quality standards
Time standards
Cost standards
Measuring and comparing performance
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13. 5.4 Gathering and Using Performance Information
DLT
Describe three corrective actions managers can take as part of controlling performance.
Discuss several important areas of cost control in businesses.
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14. Taking Corrective Action
Three possible actions
Take steps to improve performance.
Change policies and procedures.
Revise the standard.
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15. Controlling Costs
Inventory
Credit
Theft
Health and safety
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