1. Chapter 6 Supporting Processes with ERP Systems Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-1

2. Current Information Flow HRS Housing iGreentreeDARwin - AdvisingDDollars/ID CardEffort ReportingHyperion ERA - ResearchDocument ImagingKronos TimekeepingOWLnet Leave Collection SIMS Advising Reporting OWLinkCherry & WhiteFMS on the WebTUCoursesEmployee Self Service Position Control Org Hierarchy Key: homegrown vendor TUportalElectronic Workflow FMSISIS

3. Extreme Makeover: Integrated Environment - 2012 Banner Integrated System Housing DARwin - Advising Document ImagingKronos TimekeepingR25 Room Assignment iGreentreeDDollars/ID CardEffort Reporting ERA - Research Hyperion

4. What Problem Does an ERP System Solve? Information Silo Problem – Data isolated in separate information systems Solutions – Enterprise Application Integration (EAI) – Enterprise Resource Planning (ERP) Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-4

5. What Problem Does an EAI System Solve? 6-5

6. What Problem Does an ERP System Solve? 6-6

7. 8/22/2011 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-7

8. TUmarketplace – Vendor Specials 8/22/2011 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 8

9. Negotiated Vendors 8/22/2011 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 9

10. Campus Services 8/22/2011 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 10

11. 8/22/2011 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 11 5 information silos Where do we need to get information from if we need to know if we can fill an order for 1,000 bikes by next week? Value Chain Activities

12. 8/22/2011 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 12 1 central database Where do we need to get information from if we need to know if we can fill an order for 1,000 bikes by next week? *****

13. Where did ERP systems come from? Grew out of manufacturing software – MRP – Manage inventory, production & labor – MRPII – adds in: Financial tracking of manufacturing processes Ability to schedule capacities Other drivers too – Y2K – Sarbanes-Oxley (SOX) Business affect Systems, Systems affect Business Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-13

14. What Are the Modules of an ERP System? – SCM – P2P, O2C, inventory management, supplier management – Manufacturing – scheduling, capacity planning, quality control, BOM – CRM – sales prospecting, customer management, marketing, customer support, call center support – Human Resources – payroll, time and attendance, HR management, commission calculations, benefits admin – Accounting – GL, AR, AP, cash management, fixed-asset accounting Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-14

15. What Are the Elements of an ERP System? Five Components of an ERP System – Software – Hardware – Data – Procedures – People What about systems like SAP Business ByDesign? Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-15

16. What Are the Elements of an ERP System? ERP Software – Configuration ERP Databases – Over 25,000 tables Procedures – Train the trainer (in-house training) Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-16

17. What Are the Elements of an ERP System? Hardware – ERP Hardware Dilemma – What is Needed? People – Users – Analysts – Consultants – IT Support What skills contribute to success? Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-17

18. 8/22/2011 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 18

19. What Are the Elements of an ERP System? Inherent Business Processes in ERP – System specified business processes – Process blueprints – Is it better to change the software to conform to existing business processes or better to change business processes to match software? Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-19

20. What Are the Benefits of an ERP System? Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-20 Purchasing Spot Trends Example? Data Quality

21. What Problem Does an ERP System Solve? http://www.youtube.com/watch_popup?v=_j kgSA9ba68 http://www.youtube.com/watch_popup?v=_j kgSA9ba68 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-21

22. What Are the Benefits of an ERP System? Example Measures of the Benefits of ERP Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-22

23. ERP Implementations Are Costly Total Cost Breakdown (1)Total Cost also includes cost savings from mainframe eliminations. * Implementation includes training, external services and 100 person years of internal backfill.

24. What Are the Challenges of Implementing an ERP System? Sample Implementation Decisions Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-24

25. What Are the Challenges of Implementing an ERP System? People Issues – “All of our Problems Wear Shoes”. The system works – not technical. Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-25

26. What Types of Organizations Use ERP? Figure 6-13 ERP by Industry Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-26 ERP by Industry Type ERP by Organization Size International ERP Difference in Scale – Not Character Integration!

27. Who Are the Major ERP Vendors? ERP Vendor Market Share Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-27

28. Who Are the Major ERP Vendors? ERP Products Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-28

29. What Makes SAP Different from Other ERP Systems? SAP Modules Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-29

30. What Makes SAP Different from Other ERP Systems? SAP Inputs and Outputs - Procurement Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-30

31. What Makes SAP Different from Other ERP Systems? SAP Business Suite – SAP ERP – SAP CRM – SAP SRM – SAP SCM – SAP NetWeaver Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-31

32. Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall 6-32