Presentation is loading. Please wait.

Presentation is loading. Please wait.

Chapter 7 Enterprise Systems. Fox Lake Country Club has a problem Defective business processes could result in unhappy customer Fox Lake’s business processes.

Similar presentations


Presentation on theme: "Chapter 7 Enterprise Systems. Fox Lake Country Club has a problem Defective business processes could result in unhappy customer Fox Lake’s business processes."— Presentation transcript:

1 Chapter 7 Enterprise Systems

2 Fox Lake Country Club has a problem Defective business processes could result in unhappy customer Fox Lake’s business processes needs fixing Mike Stone’s (facilities manager) renovation plans interfere with scheduled weddings No body informed wedding planner, Anne Foster This Could Happen to You: “Maybe so, but Nobody Told Me” Scenario Video Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-2

3 Q1. How do information systems vary by scope? Q2. When are information silos a problem? Q3. How do enterprise information systems eliminate silos? Q4. How do CRM, ERP, and EAI support enterprise systems? Q5. What are the challenges when implementing new enterprise systems? Study Questions Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-3

4 Q1: How Do Information Systems Vary by Scope? Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-4

5 Data isolated in separated information systems Created over time as personal and workgroup support applications implemented Silos duplicate data and become serious problems as organizations grow Q2: When Are Information Silos a Problem? Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-5

6 Fox Lake Country Club Departmental Goals and Silos Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-6

7 Departmental Information Systems: Islands of Automation Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-7

8 What Are Common Departmental Applications? Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-8

9 Problems of Silos Created in Isolation Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-9

10 Q3: How Do Enterprise Information Systems Eliminate Silos? Central database Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-10

11 An Enterprise System for Patient Discharge Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-11 All data in Central database

12 7-12 Business Process Reengineering (BPR) “Analysis and design of workflows and processes within an organization” (wikipedia.org) maturity Enterprise systems not feasible until network, data communication, and database technologies reached sufficient level of capability and maturity in late 1980s and early 1990s. Identify Processes Review, Update, Analyze As-Is Design To- Be Test and Implement To-Be Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

13 Q4: How Do CRM, ERP, and EAI Support Enterprise Systems? Help organizations fundamentally rethink how they do work to dramatically improve customer service, cut operational costs, and become world-class competitors Complex, in-house developed applications became too costly to build and maintain Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-13

14 Q4: How Do CRM, ERP, and EAI Support Enterprise Systems? (cont’d) Inherent processes Pre-designed procedures for using software products Saves organizations from expensive and time- consuming business process reengineering Based on industry best practicesindustry best practices Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-14

15 PeopleSoftPeopleSoft—licensed payroll and limited capability HRM systems SiebelSiebel—licensed sales lead tracking and management system SAPSAP—licensed enterprise resource management ERP Vendors Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-15

16 A suite of applications, a database, and a set of inherent processes for managing all interactions with a customer, from lead generation to customer service Customer Relationship Management (CRM) Customer-centric ability Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-16

17 Major Components of a CRM Application Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-17

18 Suite of applications, database, and set of inherent processes for consolidating business operations into single, consistent, computing platform Enterprise Resource Planning (ERP) Enterprise Resource Planning (ERP) Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-18

19 Collaborative Management Requirements Gaps Transition Problems Employee Resistance Q5: What Are the Challenges When Implementing New Enterprise Systems? Challenges Challenges Difficulty Difficulty Expense Expense Risk Risk Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-19

20 Careful planning and substantial training critical Transition problems Change requires effort and creates fear Senior level management must communicate need for change to organization, and must re-iterate Train key users ahead of time to create positive buzz about new system Video demonstrations of employees successfully using new system Encourage change with extra inducements Employee resistance Challenges of ERP Implementation Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-20

21 Q1. How do information systems vary by scope? Q2. When are information silos a problem? Q3. How do enterprise information systems eliminate silos? Q4. How do CRM, ERP, and EAI support enterprise systems? Q5. What are the challenges when implementing new enterprise systems? How does the knowledge in this chapter help Fox Lake and you? Active Review Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall7-21


Download ppt "Chapter 7 Enterprise Systems. Fox Lake Country Club has a problem Defective business processes could result in unhappy customer Fox Lake’s business processes."

Similar presentations


Ads by Google