1. SUPERVISION AND LEADERSHIP BRINGING YOURSELF TO THE SUPERVISORY RELATIONSHIP Presented by: Brenda Shores, MSW, LICSW

2. Together we will… Reflect on leadership and supervision Consider your journey to leadership Bring intentionality to your supervision Increase your confidence in your supervisory skills

3. Consider Your Journey What led you to be a supervisor? What training have you had? How much time do you take to prepare for supervision Are you supervising in a particularly challenging situation? Are you the kind of supervisor you thought you would be and that you want to be?

4. What are the challenges? Time Role clarity Middle manager Training Workstyles Supervising: – Positions you have never worked – Staff who have had inconsistent leadership/messages – Former peers – Employees who are in the field

5. Why is Intentional Supervision Important? 1.Retention 2.Morale 3.Mentorship 4.Cost to client services

6. Assumptions for Today *Job descriptions *Recruitment *Interviews *References *Background checks *Orientation and Training

7. Laying the Ground Work

8. Developing Relationship 1.Set expectations 2.Develop Rapport 3.Be Prepared 4.Meet your staff where he/she is at 5.Assess skills 6.Listen more than you talk

9. Building Trust Sincerity Reliability and Care Competence

10. Supervision Continuum Coaching Orientation – goal setting –guiding- giving feedback Directing Performance improvement, disciplinary warning, suspension

11. Keep it Real Be on time – be reliable – Communicate, even when it is tough Follow-up Show interest Focus on improvement, building skills Development Don’t cross boundaries

12. Elements of Coaching Check Yourself Listen Question (teach)

13. More on Questioning Ask for details and gather information Ask for staff’s input and thoughts Be curious Avoid asking why If it isn’t necessary, avoid giving directives

14. More on Listening In person remember: 7% of Communication is through words 55% of communication is through non-verbal cues 38% of communication is through tone of voice By email remember: Avoid the quick response Don’t hide behind email Watch your tone

15. Barriers to Communication Sarcasm DefensivenessTalking about others Not honoring supervision time

16. Recognition and Motivation What individual staff need for reward, motivation, recognition is different. Please discuss with a partner what you and/or your agency does for Recognition and Motivation.

17. Keeping it Real Where is your support? What are your reward? Is it a fit for you?