1. ****** 11-1 1-1 McGraw-Hill/Irwin Understanding Business, 8e © 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. Nickels McHugh McHugh ** Human Resource Management: Management: Finding and Keeping the Best Employees Employees 11 CHAPTER * **

2. ****** 11-2 Determining HR Needs 1.Prepare HR Inventory 2.Prepare Job Analysis Job DescriptionJob Description Job SpecificationJob Specification 3.Assess HR Demand 4.Assess HR Supply 5.Establish Strategic Plan

3. ****** 11-3 HR Executives’ Recruiting Preferences Source: USA Today Note: Multiple responses allowed

4. ****** 11-4 Applicants’ Mistakes Source: USA Today

5. ****** 11-5 Interviewing Mistakes Source: USA Today

6. ****** 11-6 Number Interviewed to Find Quality Hire Source: USA Today, January 24, 2005

7. ****** 11-7 Training Methods 1.Employee Orientation 2.On-The-Job 3.Apprenticeship 4.Off-The-Job 5.Online 6.Vestibule 7.Job Simulation

8. ****** 11-8 Management Development On-The-Job CoachingOn-The-Job Coaching UnderstudyUnderstudy Job RotationJob Rotation Off-The-Job Courses & TrainingOff-The-Job Courses & Training

9. ****** 11-9 Performance Appraisal 1. 1.Establish Standards 2. 2.Communicate Standards 3. 3.Evaluate Performance 4. 4.Discuss Results 5. 5.Take Corrective Action 6. 6.Use Results to Make Decisions

10. ****** 11-10 Employee Retention Compensation Individual Team Fringe Benefits Job-Sharing Flextime Core Time Compressed Workweek Home-Based & Mobile Work

11. ****** 11-11 Compensation & Benefits Program Objectives Attract the right peopleAttract the right people Employee incentivesEmployee incentives Retain valued employeesRetain valued employees Maintain competitivenessMaintain competitiveness Financial security for employeesFinancial security for employees

12. ****** 11-12 Vacation Days Per Year

13. ****** 11-13 Number of Hours Americans Work Per Week Source: Source: USA Today

14. ****** 11-14 Implementing EEOC Which statements are T/F? 1.It’s OK to ask any applicant whether he or she has an automobile. 2.It appropriate to ask applicants to attach photographs. 3.During interviews, it’s not appropriate to ask an applicant his/her age. 4.It’s appropriate to ask if an applicant is a naturalized citizen. 5.It’s not appropriate to ask an applicant about past work experience.

15. ****** 11-15 Implementing EEOC Which statements are T/F? 6.You may ask an applicant to indicate what foreign languages he/she can read, write or speak fluently. 7.It’s appropriate to ask an applicant if he/she has an arrest record. 8.It’s OK to ask whether the applicant is physically able to lift heavy weights. 9.It’s appropriate to ask women questions about their children. 10.You have the right to ask an applicant for names of work-related and personal references.

16. ****** 11-16 Companies’ Aid to Disabled Employees Source: USA Today