1. Processing Orders Tran Ly Pham

2. Our organization process order from customers and provide them with the camera model that they need. Process StepActor 1) Make inquiry for cameraCustomer 2) Search database for availability/location Management 3) Find camera and take to registerCustomer 4) Ring up cameraCashier 5) Pay for cameraCustomer 6) Report saleCashier 7) Update inventoryManagement Business Process

3.  Primary input is sale inquiry from customer.  Primary output is delivery of the product to customer. Input/ Output

4.  We using the software called “Retail pro” which provided by Retail information Systems company to help completing the process.  It provides the necessary detailed information required to measure the success of the process in order to continuously monitor and improve sales. Process Model

5. Pickup At Later Time Request camera Receive camera Place Order Update Sales Report Issue Camera Receive Payment Obtain Model of Camera Availability Check Camera Model Update Sales Data Order Camera Return Inventory Result Inventory Model of camera Out of stock Camera Result No Yes Camera Sales Data Result No Yes Customer CashierManagement

6. Time Measurement of how quickly the whole selling process takes to be completed. It provide timing data of transaction. And also important for the business to have fast transactions in order to satisfy customer and increase profit Ex: - keep customer waiting too long may have them leave and might not return - faster time, more serving, higher profit. Service Quality Reflect the overall experience of customer about the store’s environment, staff’s assistance and their purchasing as well. This is one of the key factors of fulfillment process. Ex: if customer didn’t get any help in choosing or getting product, they again may not return or telling people about their experience. Marginal Profit Marginal profit is how much profit you would make if you sold one more of an item. It can also be how much profit a new product line will add to your business. This metric informs the business what are their most and least selling product, design, prices and make decision. Ex: if a product not being sold well, business should stop selling that product and focus on their best selling goods. Metrics