1. Nigel Kinniburgh TIPS and TRICKS

2. DATA Selecting relevant data on reports

3. DATA Exporting to Excel

4. DATA Printing Tables

5. DATA Sorting Sorted by vehicle Sorted by length of shift (double click)

6. DATA Sorting: Two columns To get list in vehicle/driver order Click on second column (driver) then click on first column (vehicle)

7. INVESTIGATING A COMPLAINT Find Vehicle Report

8. INVESTIGATING A COMPLAINT Route Map

9. INVESTIGATING A COMPLAINT Vehicle Events 2015-09-20 04:16:5407 (CT435)JobResubmit1780497 - OTHER 2015-09-20 04:16:5407 (CT435)PenaltyStartPenalty of 300s 2015-09-20 04:21:0607 (CT435)Job StartedDigital IO 2015-09-20 04:21:5407 (CT435)PenaltyEnd 2015-09-20 04:22:1107 (CT435)PlotAUSTRALIND 2015-09-20 04:22:1207 (CT435)Plot Clear 2015-09-20 04:22:3507 (CT435)Plot Clear 2015-09-20 04:22:4907 (CT435)PlotAUSTRALIND 2015-09-20 04:23:5407 (CT435)ZoneUpdatePARADE 2015-09-20 04:25:2807 (CT435)ZoneUpdateINNER HARBOUR 2015-09-20 04:27:0807 (CT435)ZoneUpdateEATON 2015-09-20 04:29:0207 (CT435)ZoneUpdateCLIFTON PARK 2015-09-20 04:30:1907 (CT435)ZoneUpdateAUSTRALIND 2015-09-20 04:32:4907 (CT435)Job CompletedDigital IO 2015-09-20 04:32:4907 (CT435)Queue Position3 2015-09-20 04:32:4907 (CT435)Plot Clear - Job Completed 2015-09-20 04:32:5007 (CT435)Vehicle Arrived 2015-09-20 04:32:5007 (CT435)Hail Job1780509 2015-09-20 04:32:5007 (CT435)Fare Details1780509 2015-09-20 04:32:5507 (CT435)Plot Clear 2015-09-20 04:32:5507 (CT435)Queue Position2

10. INVESTIGATING A COMPLAINT Booking Details Report

11. GOOGLE EARTH

12. SWITCHING CARRIER Normally use the ‘preferred’ carrier. Will try alternate carrier when preferred carrier not available. Usually happens when a car goes out of town.

13. SOFTWARE VERSION Booking client Updates automatically when started. Should be using 64 bit version of Windows (unless very old computer) Prefer 64 bit version of Java. Must have 64 bit Windows. Client Version Number Java Version Number Microsoft 32 bit/64 bit version Java 32 bit/64 bit version Handset Number for Screenpops

14. SOFTWARE VERSION Website

15. SOFTWARE VERSION Java Open Windows Control Panel Select Java (in Programs category)

16. SOFTWARE UPDATES Vehicles Version Number on login screen Updates are sent to the vehicles. Restart required. Normally overnight Rotate spares so they can be upgraded.

17. NEW FEATURES AND FAQ New features announced on website Older items are always available

18. DRIVER GUIDE Available on the website and hardcopy Ideally print on A5 paper, landscape mode, duplex (double sided), flip on long edge.

19. CHANGING A BOOKING Booking can be changed until car goes engaged. Driver notified. You can copy existing booking

20. FILTERING