1. Crisis Response and Information Services Melissa Deletetsky Standards Development & Performance Measurement April 2006

2. December 15© Council on Accreditation 2005 All Rights Reserved Crisis Response and Information Services (CRI) Purpose Statement Crisis Response and Information services operate as part of the community’s crisis response system to provide immediate, dependable responses and reliable information to promote safety and stability for the individual in crisis.

3. December 15© Council on Accreditation 2005 All Rights Reserved What are Indicators of a Strong Crisis Response and Information Program? Operate as part of the community’s crisis response system Community collaboration Responsive to community’s needs Minimize barriers to the initiation of services Cultural Linguistic Geographic 24 hour access

4. December 15© Council on Accreditation 2005 All Rights Reserved Core Concept Highlights Service Delivery Integration: –G8, Intake Assessment and Service Planning –G9, Service Delivery CRI 2 Screening and Intake CRI 4 Service Philosophy

5. December 15© Council on Accreditation 2005 All Rights Reserved Core Concepts cont. CRI 1 Access to Services CRI 3 Quality of Services CRI 5 Community Connections and Coordination

6. December 15© Council on Accreditation 2005 All Rights Reserved Core Concepts Cont. CRI 6 Crisis Intervention Services CRI 7 Crisis Hotline and Information and Referral Services CRI 8 Crisis Hotline Services: Additional Requirements CRI 9 Personnel: Crisis Intervention Services and Crisis Hotline Services CRI 10 Personnel: All Services

7. December 15© Council on Accreditation 2005 All Rights Reserved Support Groups or Short Term Counseling “Note: An organization that provides education and support groups as part of its Crisis Response and Information Service will also complete the Counseling, Support, and Education Services section.”

8. December 15© Council on Accreditation 2005 All Rights Reserved Rape Crisis Services

9. December 15© Council on Accreditation 2005 All Rights Reserved Essential Life and Safety Essential Life and Safety* CRI 2.02, CRI 2.03, CRI 5.01, CRI 6.02, CRI 6.03, CRI 8.01, CRI 8.02, CRI 8.03, CRI 9.02, CRI 10.01 * For more information on Essential Life and Safety Standards please see the Accreditation Guidelines.

10. December 15© Council on Accreditation 2005 All Rights Reserved Standards Implementation Evidence of Implementation Pre-site –Documents to demonstrate staff competency –Procedures –Community database (see CRI 5.03, 7.02) On-site –Outreach strategies –Procedures for evaluating community needs/resources –Staff interviews

11. December 15© Council on Accreditation 2005 All Rights Reserved Thank you! Council on Accreditation 120 Wall Street, 11 th Floor New York, NY 10005 866-262-8088 www.coanet.org Melissa Deletetsky, mdeletetsky@coanet.orgmdeletetsky@coanet.org Melissa Lavigne, mlavigne@coanet.orgmlavigne@coanet.org