1. . C h a p t e r 1 1 Global Marketing Management: Planning and Organization Modular: Afjal Hossain Assistant Professor, Department of Marketing PSTU McGraw-Hill/Irwin International Marketing, 13/e

2. Global Marketing Management 1970s – “standardization versus adaptation” 1980s – “global integration versus local responsiveness” 1990s – “global integration versus local responsiveness” The trend back toward localization is caused by the new efficiencies of customization made possible by the Internet and increasingly flexible manufacturing processes. From the marketing perspective customization is always best. As global markets continue to homogenize and diversify simultaneously, the best companies will avoid the trap of focusing on country as the primary segmentation variable.

3. The Nestle Way: Evolution Not Revolution Nestle is the world’s biggest marketer of infant formula, powdered milk, instant coffee, chocolate, soups, and mineral water. Nestle strategy can be summarized in four points: – Think and plan long term – Decentralize – Stick to what you know – Adapt to local tastes Long-term strategy works for Nestle because the company relies on local ingredients and markets products that consumers can afford.

4. Benefits of Global Marketing When large market segments can be identified, economies of scale in production and marketing can be important competitive advantages for global companies. Transfer of experience and know-how across countries through improved coordination and integration of marketing activities. Marketing globally also ensures that marketers have access to the toughest customers. Diversity of markets served carries with it additional financial benefits. Firms that market globally are able to take advantage of changing financial circumstances.

5. Planning for Global Markets Planning is the job of making things happen that might not otherwise occur. Planning allows for rapid growth of the international function, changing markets, increasing competition, and the turbulent challenges of different national markets. Planning relates to the formulation of goals and methods of accomplishing them, so it is both a process and philosophy. – Corporate planning – Strategic planning – Tactical planning Successful planning is evaluating company objectives, including management’s commitment and philosophical orientation to international business.

6. Planning for Global Markets (cont’d) Company objectives and resources – Each new market can require a complete evaluation, including existing commitments, relative to the parent company’s objectives and resources. – Defining objectives clarifies the orientation of the domestic and international divisions, permitting consistent policies. International commitment – Commitment in terms of: Dollars to be invested Personnel for managing the international organization Determination to stay in the market long enough to realize a return in investments. – The degree of commitment to an international marketing cause reflects the extend to a company’s involvement

7. The Planning Process Phase 1: Preliminary Analysis and Screening – Matching Company and Country Needs. Phase 2: Adapting the Marketing Mix to Target Markets. Phase 3: Developing the Marketing Plan Phase 4: Implementation and Control

8. International Planning Process Insert Exhibit 11.1

9. Alternative Market-Entry Strategies An entry strategy into the international market should reflect on analysis of market characteristics such as: – Potential sales – Strategic importance – Strengths of local resources – Cultural differences – Country restrictions Companies most often begin with modest export involvement. A company has four different modes of foreign market entry from which to select: – Exporting – Contractual agreements – Strategic alliances – Direct foreign investments

10. Alternative Market-Entry Strategies Insert Exhibit 11.2

11. Exporting Exporting accounts for some 10% of global activity. Direct exporting - the company sells to a customer in another country. Indirect exporting – the company sells to a buyer (importer or distribution) in the home country, who in turn exports the product. The Internet – Initially, Internet marketing focused on domestic sales, however, a surprisingly large number of companies started receiving orders from customers in other countries, resulting in the concept of international Internet marketing (IIM). Direct sales – Particularly for high technology and big ticket industrial products.

12. Contractual Agreement Contractual agreements are long-term, non-equity association between a company and another in a foreign market. Licensing – A means of establishing a foothold in foreign markets without large capital outlays. – A favorite strategy for small and medium-sized companies. – Legitimate means of capitalizing on intellectual property in a foreign market.

13. Contractual Agreement (continued) Franchising – Franchiser provides a standard package of products, systems, and management services, and the franchise provides market knowledge, capital, and personal involvement in management. – Despite temporary setbacks, franchising is still expected to be the fastest-growing market-entry strategy. – Two types of franchise agreements: Master franchise – gives the franchisee the rights to a specific area with the authority to sell or establish subfranchises. Licensing

14. Strategic International Alliances A strategic international alliance (SIA) is a business relationship established by two or more companies to cooperate out of mutual need and to share risk in achieving a common objective SIAs are sought as a way to shore up weaknesses and increase competitive strengths. Firms enter SIAs for several reasons: – Opportunities for rapid expansion into new markets – Access to new technology – More efficient production and innovation – Reduced marketing costs – Strategic competitive moves – Access to additional sources of products and capital Many companies also are entering SIAs to be in strategic position to be competitive and to benefit from the expected growth in the single European market.

15. Strategic International Alliances (continued) International Joint Ventures – A joint venture is a partnership of two or more participating companies that have joined forces to create a separate legal entity. – Four Characteristics define joint ventures: JVs are established, separate, legal entities The acknowledged intent by the partners to share in the management of the JV There are partnerships between legally incorporated entities such as companies, chartered organizations, or governments, and not between individuals Equity positions are held by each of the partners

16. Strategic International Alliances (continued) Consortia – Consortia are similar to joint ventures and could be classified as such except for two unique characteristics: They typically involve a large number of participants They frequently operate in a country or market in which none of the participants is currently active. – Consortia are developed to pool financial and managerial resources and to lessen risks.

17. Direct Foreign Investment Factors that have been found to influence the structure and performance of direct investments: – Timing – The growing complexity and contingencies of contracts – Transaction cost structures – Technology transfer – Degree of product differentiation – The previous experiences and cultural diversity of acquired firms – Advertising and reputation barriers

18. Organizing for Global Competition Because organizations need to reflect a wide range of company-specific characteristics, devising a standard organizational structure is difficult. Companies are usually structured around one of three alternatives: – Global product divisions responsible for product sales throughout the world – Geographical divisions responsible for all products and functions within a given geographical area – A matrix organization consisting of either of these arrangements with centralized sales and marketing run by a centralized functional staff, or a combination of area operations and global product management

19. Organizing for Global Competition (cont’d) Locus of decision – Considerations of where decisions will be made, by whom, and by which method constitute a major element of organizational strategy. Centralized versus decentralized organizations – An infinite number of organizational patterns fro the headquarters activities of multinational firms exist, but most fit into one of three categories: Centralized Regionalized Decentralized No single traditional organizational plan is adequate for today’s global enterprise seeking to combine the economies of scale of a global company with the flexibility and marketing knowledge of a local company.