1. SITXADM003 A Write Business Documents Session 10 1 Conduct Research

2. Researching Determine exactly what it is you need to know Choose your key words Consider which information sources are most appropriate for your task Begin using the tools: Library catalogue Internet search engines Electronic databases Evaluate what you find and start again 2

3. Search Engines www.google.com www.yahoo.com www.msn.com www.altavista.com www.dogpile.com (this cross-checks a range of different search engines) www.dogpile.com See http://www.lib.berkeley.edu/TeachingLib/Guides/Internet/ SearchEngines.html for the features of recommended search engines. http://www.lib.berkeley.edu/TeachingLib/Guides/Internet/ SearchEngines.html 3

4. Long Formal Report A long formal report is an investigative document usually designed to communicate information upwards through formal communication channels Usually not designed to provide information to peers or people positioned lower in the organisation’s structure 4

5. Long Formal Report Rule of thumb suggested for writing report: 50% of time spent on researching, investigating, organising and planning 30% of time spent on writing report 20% of time spent on editing, rewriting and proofreading 5

6. Six Step Process 1. Define the purpose 2. Consider the reader 3. Determine the issues involved = RESEARCH 4. Collect information = RESEARCH 5. Sort and evaluate the information = RESEARCH 6. Prepare the outline order 6

7. Bibliography Any item that has a citation in the text of the paper should be included in the bibliography at the end of the paper. These references should be arranged alphabetically by their author or by title if there is no specific author. Books Author(s)name. Year of publication, Book Title, Publisher, Place of Publication. Annual report Coca-cola Amatil Ltd 1998, Annual Report 1997-98, Coca-cola Amatil, Sydney. Video Title (format) date of recording, place of recording, publisher, and any special credits. 7

8. Referencing Government Publication Australian Bureau of Statistics 1997, Government Finance Statistic 1995- 96, Cat. No. 55120, ABS, Canberra. Articles - Article in journal - Author(s) of article, Year of publication, ‘Article Title’, Journal Title, volume, issue, article pages - Riley, T. 1999, ‘Looking on the bright side’, Journal of Economic History, vol. 56, no.2, pp.468-472. Internet – (Hp = Home page) - Author/Editor. Date [Last update or copyright date] Homepage title. Hp. Online. Information supplier. Available : Web address, Access date. - U.S. Department of Commerce, 6 Nov, 1998 [Last update]. Indonesia Economic Trends and Outlook. Hp. Online. U.S. Department of Commerce – National Trade Data Bank. Available: http://www.tradeport.org/ts/countries/indonesia/trens.html. 18 Nov. 1998 8

9. Referencing ASTHM and SCU use the Harvard Referencing System. Please take the time to read the following website as an introduction to referencing: http://www.cqu.edu.au/referencing/ref_style/harvard _guide.pdf http://www.cqu.edu.au/referencing/ref_style/harvard _guide.pdf 9

10. Activity READ Dwyer, J. Chapter 12 pp. 326-345 10

11. Activity Do “Research Assignment” in Dwyer Pp.344-345 Do “Research Assignment” in Dwyer p.381 Do “Research Assignment” in Dwyer p.462 11