1. 1 © 2012 3PD, Incorporated | All Rights Reserved.1 3PDirect – Express Operations July 8, 2013 3:30 PM

2. 2 © 2012 3PD, Incorporated | All Rights Reserved.2 Agenda “Daily Activity” Report Good News & New Customers Update Metrics Review Announcements Opportunities for Improvement

3. 3 © 2012 3PD, Incorporated | All Rights Reserved.3 Express Daily Activity Results

4. 4 © 2012 3PD, Incorporated | All Rights Reserved.4 Specialty Daily Activity Results

5. 5 © 2012 3PD, Incorporated | All Rights Reserved.5 STH Daily Activity Results

6. 6 © 2012 3PD, Incorporated | All Rights Reserved.6 Good News and Customer Update Henrybuilt Delivery today (our second chance at this account). $4,500 order. Modloft test going well and increasing volume Fig Stores test order delivering this week Serenna and Lilly meeting today Siemans test orders in Chicago Carls Patio, Mahogany & More, Sharper Image Pilot Air Freight – Dennis EWR visit Forward Air Freight – contract negotiations Samsung – possible September start in PA Electrolux – looking for network solution

7. 7 © 2012 3PD, Incorporated | All Rights Reserved.7 Metrics Review 59.96% On-Time (Window) 73.24% Mobile App Ok to change the pickup date and the due date after confirmation with the customer. The ability has been upgraded, added to dO and tested (with a warning). Support ticket placed from Monica V to address reporting which compares dO vs. mobile app. Service window in the job is compared with actual activity time. ETA is used in Mobile app but, report based on service window – we ask for a reason code based on the ETA but doesn’t count against driver if in window in the job. Arrive time (not closed time) is used for measurement, so make certain that you make with window wide enough to assure on-time. Send labels with the pickup driver if the customer isn’t using the label process. Call and confirm the order is ready for pickup

8. 8 © 2012 3PD, Incorporated | All Rights Reserved.8 Announcements DC Coordinators Setup

9. 9 © 2012 3PD, Incorporated | All Rights Reserved.9 Opportunities for Improvement Golden Rules 3PDirect Notification Report Daily Appian Routing EVERY Job MobileApp Label Items Scan Labels Capture Pictures of Exceptions Signature & Name Every Tender No Set Offs CC Rate Table for Settlement 3PDirect Fuel Schedule for Settlement No Status Changes in Dispatch Office Print Labels from Web, not Dispatch Office Attend Training / Learning Center Certification Raise Your Hand Capacity Process Training

10. 10 © 2012 3PD, Incorporated | All Rights Reserved.10 Copyright © 2012, 3PD, Inc. All Rights Reserved. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from 3PD, Inc. Discussion