1. Clear Communication, Better Future Interview Questions

2. Types of Questions 1. Closed questions 2. Open-ended questions 3. Hypothetical open-ended questions 4. Probing questions 5. Third-party questions 6. Leading, loaded; and illegal questions

3. Closed Questions Asks for a direct and relatively closed answers Yes/No Fill-in-the-blank Multiple choice

4. Open-Ended Questions Asks respondents to answer in unstructured ways, allowing them to have freedom in setting the tone and pace of the interview Example: Describe a recent situation that gave you a lot of satisfaction in dealing with a client?

5. Hypothetical Open-Ended Questions Hypothetical scenario set by interviewer and asks for a solution to or analysis of it Does not follow a set format Example: Suppose that an irate customer asks to speak with the customer service coordinator. You have been hired for that role. How would handle the person?

6. Probing Questions Follows the response to a previous question and asks for more information Example: “I understand your point, but why do it that way?”

7. Third Party Questions Less threatening way of asking a question is to ask about general third party views and not their personal ones Avoids putting someone on the spot or intimidating them

8. Leading Questions Asks the respondent for a specific, predetermined response Leading someone to the desired anwser Example: “Our sales team’s potential has not lived up to expectations. What do you think?”

9. Loaded Questions Implies guilt or fault, no matter how the individual anwers Double-edged sword Example: “ Have you stopped coming in late?”

10. Illegal Questions Delving into certain personal topics that are irrevelent Examples include: Age, Gender, and Appearance Marital Status and Family Physical disabilities Religion and Political Beliefs