1. Related information about making reservation
The tasks of these two classes

2. Holiday Hotel Guest Services Guide
Fax (801)    Reservations   
※ 109 Rooms 　　
※ Newly Renovated (重新装修)
※ Free Local Calls 　
※ Free Breakfast
※ Outdoor Pool 　　
※ Ski Area Nearby
※ Non-smoking Rooms 　　
※ Children Stay Free 　　
※ Coffee Available from 6:00 a.m. to 10:00 a.m. 　　 
※ Office is Open 24 Hours 　　 
Hotel
Ads

3. Village Green Inn
Information for guests in Room 125:
1 person per day　 $50 2 persons per day　 $65 3 persons per day　 $70 4 persons per day　 $75 ◎Please do not leave pets unattended in rooms. ◎Check-out time:
11:00 a.m.  
◎Please leave key in room when checking out.
◎All jewelry (首饰) and other valuables must be checked at the reception; otherwise, the proprietor(业主) will not be responsible for any loss. ◎Kindly report any inattention (怠慢) on the part of any employee to the management.

4. The tasks
Fellow the samples
Act out
Put in use
Applied writing

5. Follow the Samples
Sample One
Sample Two

6. Sample 1 I Would Like to Book a Double Room
R: Holiday Hotel, Reservations. May I help you?
G: Yes. I would like to book a double room for my
family. 
R: All right. For which dates, please?
G: Next weekend. That is for May 18th and 19th.
R: Let me check if we have a room available then.
Oh, yes, we do.
G: Good. I would like to have a non-smoking room.

7. I Would Like to Book a Double Room
R: There are many non-smoking room available in our
hotel. May I have your name, please?
G: Charles Wilson.By the way,do you have any golf
course nearby? 
R: Sorry,but we have a swimming pool,and we
provide some other services.
G: That’s fine.Shall I send you a deposit?
R: No,you don’t have to,you may pay on arrival.

8. Sample 2 I Have a Reservation with You L: Hello, who’s calling please?
R: Good evening! Welcome to Village Green Inn.
What can I do for you?
G: I have a reservation with you.
R: May I have your name please?
G: Tom Addison.
R: Yes, Mr. Addison. May I have a look at your
passport, please?
G: Ok, here you are.
R: Would you please fill out the registration form?
G: All right. What’s the rate for one person per
night?

9. I Have a Reservation with You
G: Do you accept traveler’s checks?
R: Sure. Here is the key card to Room 4312.
The bell-man will show you the way.
G: Thanks. I will be leaving tomorrow. When
shall I check out?
R: Any time before 11:00 a.m.
G: All right. I will remember that.

10. Act Out
Task One
Task Two
Task Three
Task Four
Task Five

11. Task One Here is a group of short dialogues. Follow the examples to
make more conversations with your partner.  
A: Good evening. Peace Hotel. Reservation. May I help you?  
B: Yes. I’m calling from Toronto. I would  like to book 6 double
rooms for three  nights in your hotel for September 1st, 2nd
and 3rd.  
A: Could you give me your name and telephone number, please?  
B: It’s John Smith. The telephone number  is  
A: All right. Please reconfirm your reservation before you arrive.
B: All right. I’ll do that.  
Task: You are leaving for New York tomorrow. Make a reservation
at a hotel there by  telephone .

12. Task Two A: Good evening. Can I help you?
B: Yes, I’m Linda Green. I have made a room reservation
here.  
A: Let me check. Yes, there it is. A single room for one
night. We are glad to have you here, Mrs. Green.  
B: Miss Green.  
A: I’m sorry, Miss Green. Would you please fill out this
registration form?  
B: Certainly. Here it is.  
Task: You want to check into a hotel for which you have
already made a reservation.  

13. Task Three A: May I help you, sir?
B: Yes. I would like to stay in this hotel.  
A: Welcome. What kind of room do you
prefer?  
B: A single room with a balcony.  
A: Yes, we have one.  
B: What’s the rate?  
A: Sixty dollars a night, including breakfast.  
B: All right.  
Task: You come to a hotel and ask for a single
room with a good view.  

14. Task Four A: Can I help you? B: I’d like to book a double room for two
nights.  
A: I’m awfully sorry. We don’t have any
room available now. We usually have
high occupancies (占用) in the peak
season.  
B: No problem, I’ll try some other hotels.  
Task:Your booking of a hotel room is denied for the peak season.  

15. Task Five A: Good morning. I would like to check out.
B: OK. Please tell me your room number.  
A: I’m in Room  
B: Yes, Mr. Williams. You checked in last Friday.
That’s seven days.  
A: Yes.  
B: Let’s look at your bill. At thirty dollars per
night, that’s 210 dollars.  
A: That’s right. May I pay by traveler’s check?  
B: Of course.  
Task: Check out of a hotel after a week’s stay there.  

16. Exercise 1
Put In
Exercise 2
Use
Exercise 3

17. Exercise 1
1 Imagine your foreign client is coming for a business talk and
you are making a reservation at a hotel for him. Complete the
following conversation with your partner by filling in the
blanks.  
Y=You
R=Receptionist
Y: I’d like to book a single room with shower for my friend,
Mr. George Smith.
R: All right.On which__________,please?
Y: On the 20th of this month.
R: How long will he be_________________?
Y: I’m not quit sure ,but it could be about_____________.
R: Then we can confirm_____________from the 20th to the 27th.
Y: Fine. How much do you______________for a single room with
breakfast?
R: For a single for one night,the _____________would be 380 yuan.
Y: Shall I leave a______________?
R: No, but remember to confirm it_____________your friend comes.
Y: All right.
day
staying
a week
a room
charge
hotel cost
deposit
before

18. Exercise 2
2 Imagine you are checking in at a hotel. You are talking with the receptionist. Fill in the blanks according to the Chinese version provided.  
Y=You
R=Receptionist

19. R: Good evening! Welcome to Village Inn.What can I do for you?
R: May I have your name ,please?
Y: I’m Tom Addison.
R: Yes,Mr.Addison.You have made a reservation for one single
room.________________________________?（我可以看一下您的护照吗？）
Y: Here you are.
R: __________________________________________.
（请您填一下这张登记表好吗？）
Y: Here it is. Is it all right?
R: Yes,thanks.__________________________________________.
（这是5012房的钥匙卡。）
Y: Can I go to my room now?
R: Sure.__________ _________ ________________. （接待员会给您带路的。）
Y: Thanks.
I have a reservation with you
May I have a look at your passport
Would you please fill out the registration form
Here are the key to Room 5012 and the key card
The bell-man will show you the way

20. Exercise 3 =Mr. Smith =You
3 Imagine you are checking out at a hotel. Play your
role according to the clues given in the brackets.  
Y=You
R=Receptionist

21. R: Good morning. Can I help you,sir? Y: _____________________.（表示要结帐。）
R: Ok.Would you please tell me your name and your room?
Y: Nancy Birley, Room 4608.
R: Yes ,Miss Birley .___________________________（说明客人是三天前入
住的。）
Y: That’s all right.______________________________ （ 询问每晚的房费
是多少。）
R: $59 per night.You stayed here for 3 days,that is 177.
_____________________________________ _______ __
（询问客人如何付款。）
Y: In cash,please.Here you are,$200.
R: Thank you. ______________________ (向客人交代所找的零钱。）
I would like to check out.
You checked in three days ago.
How much is the rate/rent per night?
How are you going to pay,in cash or by credit card ?
Here is the charge ,$23.

22. Data Bank A=Questions B=Responses A: What can I do for you?
B: I’d like to make a reservation, please.
A: May I help you?
B: I’d like to reserve a single room for one night.
A: What kind of room do you want / like?
B: I would like a single room with bath .  
A: May I book a single room in your hotel?
B: I would like to stay here for two nights .
A: Could we book two double rooms for this weekend?
B: We have a double room with bath  available.
A: May I reserve a suite on the third floor till Friday?
B: We have a single room with  a good view for you.  

23. A= Questions
B= Responses 
A: Are there any rooms available tonight?
B: Sorry, we don’t have such a room with a balcony / bath .
A: May I go to my room now?
B: The bellboy will show you to the room.
A: What is the price of the single room?
B: You may pay by check or in cash.
A: What is the room rate per night?
B: Of course we accept traveler’s checks.
A: What is the daily price here?
B: We would like to pay by credit card.
A: Do I need to send you the deposit?
B: You must leave a deposit of $30.
A: How would you like to pay, in cash or by credit card?
B: I am sorry, sir. All our rooms are fully engaged .

24. A= Questions
B= Responses 
A: Is breakfast included?
B: Fifty dollars a night, including breakfast.
A: Does the charge include everything?
B: The charge includes only the bed and breakfast.
A: Can I have supper here?
B: You can have supper here. The dining room is
open until midnight.  
A: When shall I check out? /  What is the check-
out time?
B: You may check out before 12:00 p.m.

25. Applied Writing
1. Read and Stimulate
2. Stimulate and Create

26. PURDUC MEMORIIAL UNION WEST LAFAYETTE, INDIANA 47906-3584
Sample 1
1 Read the following two samples of s and learn
to write your own.
Read and Simulate
THE UNION CLUB
APPLICATION FOR ROOM RESERVATION
PURDUC MEMORIIAL UNION
WEST LAFAYETTE, INDIANA
Telephone (756)
Reservation (800)
www. hotel. purdue. Edu

27. PLEASE RESERVE FOR: (Please print
PLEASE RESERVE FOR: (Please print. If children included, please list names and ages.)
NAME(S) Nancy Brown
STREET Cannon Hill Road
CITY, STATE Cincinnati,OHIO
ZIP CODE OH45029
PHONE NUMBER
Check out hour: 1:00 p.m.
If we are unable to confirm ALL of the rooms as requested do you wish us to confirm those that are available?
______Yes ______ No
Room reservations are cancelled at 6 p.m. unless guaranteed or held by advance deposit.

28. Room Type
(CIRCLE PREFERENCE)
TWO DOUBLE BEDS-DELUXE
DOUBLE BED & TWIN BED
QUEEN BED
LUXURY SUITES
Number of Persons and Price
$ $ $ $120.00
$ $ $
$ $
$ $
Family rate for children with parents: same room, no extra charge; two rooms, single rate each room. Please limit individual request to maximum of three per weekend. If you fell that your request needs further explanation, please attach a separate note. Please mail completed form to The Union Club, Reservations, Purdue Memorial Union, West Lafayette, IN

29. Read and Simulate Hotel Reservation Card Guest’s name: David Smith
Sample 2
Read and Simulate
Hotel Reservation Card
Guest’s name: David Smith
Check in: /5/2002
Room type: single
Room rate: US$ per night
Payment: Credit Card (Number: ) Travel agent: Susan Brown
Agent’s fax number:

30. Simulate and Create HOSTEL ACCEPTANCE FORM
Suppose you are traveling abroad in a group and you are asked to help your Chinese friends to fill in the following form. Practice this with your classmates.
HOSTEL ACCEPTANCE FORM
(Please return form to : Residential Services)
NAME IN FULL:___________________________________________________
TITLE:_________________________________________________
COURSE TITLE IN FULL:_____________________________________________
SMOKE /NON-SMOKE
(Please state your preference. Please note we cannot always provide the room of your choice.)
I intend to accept or not accept the offer of a place in Walsall Halls for the 2002/2003 session.