1. AIPM Presentation 1 Case Study: QANTAS Introduction of 737-800 Aircraft 2002

2. AIPM Presentation 2 Background >Domestic Competition >September 11th - WTC Attacks –Industry Turmoil –Contingency Plans Activated >September 14th - ANSETT Collapse –Complete Reversal of Plans –Tactical Capacity response >Domestic capacity required - quickly!

3. AIPM Presentation 3 The Challenge >Complete all work necessary to introduce a new aircraft type, from scratch, including significant interior and structural modification, in ninety days! >Not only that, but we actually want to be able to use it! >Do this in the most challenging aviation environment ever seen! >Oh…and don’t forget Christmas.

4. AIPM Presentation 4 Project Timelines >Commence Planning22 October 01 >Budget Preparation22 October 01 >Aircraft Selection29 October 01 >Specification Frozen15 November 01 >Production Commenced16 November 01 >First Rollout3 December 02 >First Delivery15 January 02 >Entry into Service4 February 02

5. AIPM Presentation 5 Project Structure

6. AIPM Presentation 6 Scope - E & M Readiness >Project Management –Administration –Financial Management >Delivery Support –Specification Support –Pre-service >Airworthiness –Air Operators Certificate (CASA) –Certificate of Airworthiness *

7. AIPM Presentation 7 Scope - E & M Readiness >Engineering –Maintenance Program* –Maintenance Requirements/Documentation >Procurement –Spares –Tools and Equipment >Maintenance Training * >Managed Operational Handover

8. AIPM Presentation 8 Project - Key Elements >Project Plan –Reporting Structures –Allocating Responsibility –Milestone tracking >Finance Plan >Risk Management Plan >Communication Plan >Resource Plan

9. AIPM Presentation 9 Project >Defined Management Structure –Overhead kept to a minimum –Let the Manager Manage >Escalation –Immediate –Rare >Tracking –Milestones defined –Focus on critical path

10. AIPM Presentation 10 Project >Financial –Competent managers –Freedom to Act >Formal Reporting –Team Meeting –Managers Meeting –E&M Steering Committee –Project Steering Committee

11. AIPM Presentation 11 Risk Management >Brainstormed early at all levels >Assessed –Likelihood, Influence, Impact >Allocated –Clear accountability >Reported –Weekly

12. AIPM Presentation 12 Communication >Formal Reporting Structure –Published Widely >Single Points of Contact –Clearly Defined responsibility –Accountable >Cross Functional –Peer Communication –Escalation rarely required >Advertise

13. AIPM Presentation 13 Resources >Subject Matter Experts –Hand Picked - Skilled but inexperienced –Responsibility, Authority, Accountability –Freedom to Act (and supported) >Focussed –Outcomes not process >Management Support –Seconded and released as required

14. AIPM Presentation 14 Success Measures >Aircraft Delivery –On Schedule >Pre-service Modification –3 days late (scope and learning curve) –Recovered on later copies >Entry Into Service –4 days late (crew training) >Operational Handover –Reliability meets/exceeds world benchmarks

15. AIPM Presentation 15 Lessons Learned >Outcomes over method >People over process >Communicate >Scope Containment >Responsibility, Authority, Accountability >Recognise and Advertise >Do not use email as a medium to resolve issues

16. AIPM Presentation 16 As a Project Manager >Keep the Overhead Small –Process, Reporting, Documentation >No Surprises –Be aware of the breadth. Stay in touch. >Focus on what will hurt you –BUT watch the rest >Manage - it’s your Job –Let your people do the work

17. AIPM Presentation 17 As a Project Manager >Leverage everything you can find –A330 Delivery Project –Client 737-800 –Key resources >Take Risks to Solve Problems –Communicate them (particularly up) –Encourage your people, but remain aware >Build your network, and use it! –Get on the phone, Meet people

18. AIPM Presentation 18 Thank you. Questions?