1. ADA COST SAVING PRACTICES OUTSIDE OF CALIFORNIA ELIGIBILITY CONTRACTING WITH TAXI RESPONSIBLE RIDER PREMIUM SERVICE WEB RESERVATION

2. TRIP BY TRIP ELIGIBILITY PITTSBURGH,ACCESS Functional Assessment (Easter Seals) Individual In Nature Fact Based Consistency of Outcomes Reasonable Person Standard Due Process

3. TRIP BY TRIP ELIGIBILITY REPLICABILITY Pennsylvania lottery system Relatively small registration base Low cost of living Easter Seals assistance CONTACT Karen Hoesch – Manager khoesch@accesstransys.com 412-562-5351

4. CONTRACTING WITH TAXI OPERATORS DENVER, REGINAL TRANSPORTATION DISTRICT Access a Cab program Supplemental service- 600 trips/day ADA eligibility Fare; $2 + amount over $9 Advance reservation 24 hr or less Limited trips- four/day Access a Ride-(RTD) $18/trip Consumer choice- 3 cab companies

5. CONTRACTING WITH TAXICAB OPERATORS REPLICABILITY Cooperative companies Written scope of services Vehicle, driver, operator requirements Watch dog, monitoring is a must CONTACT Cal Marsella- General Manager Cal.marsella@RTD-Denver.com 303-299-2300

6. RESPONSIBLE RIDER PROGRAM REGIONAL TRANSPORTATION COMMISSION OF SOUTHERN NEVADA (LAS VEGAS) Point system for late cancells & no-shows (1-5 points) in a 30 day period 18 points/30 day trigger a suspension Six month clean record earn free rides Six year old program

7. RESPONSIBLE RIDER PROGRAM REPLICABILITY Reduction in service abuse No-shows reduced in half 3000 – 4000 trips/day Customers love it CONTACT Kenny Rodriguez, Customer Service Mgr. rodriguezk@rtcsnv.com 702-676-1523

8. KING COUNTY ORDINANCE KING COUNTY WASHINGTON (SEATTLE METRO) Modification to paratransit service Establishing a basic ADA service Establishing a King County Metro community service Encourages coordination within the community Matches travel needs with mobility options

9. KING COUNTY ORDINANCE REPLICABILITY Advance reservations up to 7 days Involvement of public & private agencies to share the cost of service delivery Clearly define scope of services CONTACT Park Woodworth Park.woodworth@kingcounty.gov 206-263-4494

10. ON- LINE WEB BOOKING WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY (WMATA) Metro- access customers who are internet savvy Book a ride or cancel a trip ID & password to log in Standard & accessible web booking site

11. ON-LINE WEB BOOKING REPLICABILITYConvenient Confirm or cancel trips anytime Efficient- less work for the reservationists CONTACT Salene Dalton-Kumins Manager, Eligibility skumins@wmata.com 301-562-4552