1. Six Sigma102 The Define Phase of the DMAIC Model

2. Introduction What is Six Sigma? What Does DMAIC Stand For? Define Measure Analyze Improve Control Toll Gate Reviews

3. Define Phase of the DMAIC Model Activating the Six Sigma Project Team Structure of the Define Phase Preparing the Project Charter Conduct a SIPOC Analysis Perform a Voice of the Customer Analysis Finalize the Project Objective

4. Activating the Six Sigma Project Team Selecting the Six Sigma Project Key Objectives/Key Indicators Business Objective Increase Attendance @ Quality Conference Increase the Percentage of Early Registrations Business Indicator Number of Attendees from Previous Years Percentage of Attendees That Register Early Management Should Prioritize

5. Structure of the Define Phase Prepare an Initial Project Charter Conduct an SIPOC Analysis Perform a Voice of the Customer Analysis

6. The Project Charter The Business Case What is the Name of the Process? What is the Aim of the Process? Why do the Project at All? What if We Don’t do the Project? Are There Higher Priority Problems? Does This Project Support the Business Objectives?

7. The Project Charter (cont.) Develop a Problem Statement It Should Describe in Clear, Concise and Measurable Terms The Problem The Opportunity The Objective It Should Also Answer the Question What Pain Does the Organization Experience?

8. The Goal Statement Describes the Team’s Improvement Objective Should begin with a verb Reduce Eliminate Control Increase

9. A Scope Defines Process Boundaries What Resources Are Available Who Can Approve Expenditures Can Team Spend Beyond its Authority What are the Obstacles or Constraints Time Commitment Expectations What About My Regular Job

10. A Schedule with Milestones TASKSRESP.WEEKTollgate 123456789Milestone DefineStan 7-Jan-11Complete MeasureStan 21-Jan-11 AnalyzeStan ImproveStan ControlStan

11. A List of Benefits Soft Benefits Improved Morale Decreased Cycle Times Hard Benefits Increased Revenues Decreased Costs

12. Roles and Responsibilities Must be Clearly Specified Agreed to by the Appropriate Managers

13. The Draft Project Objective Is a Clear Statement of Purpose It Contains 5 Key Elements Process Critical to Quality Characteristics Measure Critical to Quality Target Critical to Quality Direction Deadline

14. Conduct a SIPOC Analysis Suppliers Where Does Information/Material Come From? Who Are the Suppliers? Inputs What do Your Suppliers Give You? What Effect do the Inputs Have on the Process?

15. Conduct a SIPOC Analysis (cont.) Inputs What Effect do the Inputs Have on the Critical to Quality Elements of the Process? Process

16. Conduct a SIPOC Analysis (cont.) Outputs What Products or Services Does This Process Make? Which are Critical to the Customer’s Perception of Quality? Customer The Person or Thing That Receives the Output From a Process

17. SIPOC SuppliersInputProcessOutputsCustomers Pick date for conference Identify keynote speakers Identify presenters Develop agenda Create pamphlet Mail invitations

18. Voice of the Customer Analysis

19. Finalize the Project Objective What Will the Team Measure? Defined by the Critical to Quality and Voice of the Customer Analysis. May be Defined by Specification Limits May be Defined by Customer Satisfaction Surveys Schedule a Tollgate Review

20. Thank You for Your Attention Any Questions?