1. MassDOT IT Informational - Brown Bag Lunch Date March 1, 2010

2. - 1 - DRAFT FOR DISCUSSION PURPOSES ONLY Agenda  Welcome  MassDOT IT Consolidation Project Update  IT Transition Plans  MassDOT IT Consolidation Changes  All IT Budget now comes under the SCIO  Job Functions and roles are more clearly defined  Improved project management controls and customer service focus  Training for all IT staff will be made available to learn new or enhance skills  Picture of the Current MassDOT IT Workforce  MassDOT Organization structure now ITD Consolidation Wave 1 Plans  What is Wave 1?  Some Secretariats are consolidating their Data Centers with ITD immediately  Consolidation Changes  ITD has reorganized their operations and are developing new Data Centers for redundancy and disaster recovery in addition to hosting services that they perform today.  Wave 1 Process  Principles and Considerations: New Service Catalog – Defined and enhanced Service Level Agreements to Secretariats.

3. - 2 - DRAFT FOR DISCUSSION PURPOSES ONLY MassDOT IT Consolidation Project Update

4. - 3 - DRAFT FOR DISCUSSION PURPOSES ONLY The current approach to managing IT is unsustainable. Current State of MassDOT IT landscape Our IT environment is too complex, too difficult to maintain, and increasingly difficult to secure. Our IT Environment 6 Major Data Networks 3 sets of Job Titles for the IT Staff 3 Email Systems 4 Data Centers 2 Desktop and LAN Organizations 3 Helpdesks 5 Phone Systems

5. - 4 - DRAFT FOR DISCUSSION PURPOSES ONLY Benefits of IT Consolidation Consolidation will result in smarter investments, improved services, and enhanced security. Consolidation is driving towards three strategic benefits.

6. - 5 - DRAFT FOR DISCUSSION PURPOSES ONLY Program Structure Consolidation not only impacts three technology service areas but also requires reinvention of four administrative areas as well. Key Benefits Efficiency Effectiveness Information Security Secretariat IT Services Commonwealth IT Infrastructure Service Commonwealth Service Excellence Helpdesk Services Desktop and LAN Services Website Information Architecture Services Applications (as specified by SCIOs) Data and Telecommunications Network Services Data Center Services Web Hosting and Portal Services Email and Directory Services Service Catalog Chargeback Rates Service Levels ITIL-based Service Management Processes IT Governance: Planning, Budgeting, Service Levels, Performance Management Related Administrative Processes: Procurement, Financial Management, Facilities, Legal IT Organizational Development: Career Paths, Training, Apprenticeships/Mentorships Communications Management: Town Halls, Wiki Updates, Newsletters, Performance Reporting

7. - 6 - DRAFT FOR DISCUSSION PURPOSES ONLY IT Consolidation Efforts that are on-going in MassDOT New Badging System Email consolidation – from multiple systems into one Merging of all IT staff into one cohesive IT Department IT Finances – IT will oversee and control all purchasing and budget forecasting for the IT budget Network Integration – all separate networks will be merged into one solid network Multiple telephone systems integrated into one primary voice/data system Multiple Asset Management Systems – merged into one system Centralized two separate Help-Desk numbers into one Data Center Consolidation – from multiple to centralized

8. - 7 - DRAFT FOR DISCUSSION PURPOSES ONLY MassDOT Progress to Date Significant progress has been made across all Secretariats.

9. - 8 - DRAFT FOR DISCUSSION PURPOSES ONLY Picture of the Current and Future IT Workforce

10. - 9 - DRAFT FOR DISCUSSION PURPOSES ONLY The Enhanced MassDOT Organization Changes to the organization will provide career opportunities for staff, streamline service delivery, and enhance management of IT assets. CIO Mary-Joe Perry Deputy CIO Tan Gopal PMO & Customer Engagement Director Diane Nawrocki ITS Director Frank Spada Business Applications Director Jason Maffetore IT Administrative Services Director Eve Hyde IT Operations Director Booker Crawford IT Security Fran Healey Director of Innovation Chris Dempsey

11. - 10 - DRAFT FOR DISCUSSION PURPOSES ONLY The Big Picture Efficiencies from IT consolidation enable key reinvestments in a stronger and more agile IT workforce, robust infrastructure and reliable services. The ultimate result is government services that are more efficient, open and responsive to the public. Current IT EnvironmentFuture IT Environment

12. - 11 - DRAFT FOR DISCUSSION PURPOSES ONLY Vision of the Workforce Vision for the IT workforce is one which supports: CommunityCollaboration Customer Focus

13. - 12 - DRAFT FOR DISCUSSION PURPOSES ONLY Commonwealth IT Learning Program: Overview IT Consolidation Working Group is in the process of developing a training program that will be launched July 1, 2010. Training UMass Boston classroom training Commonwealth ITIL Awareness training Michigan IT University Mentoring Job Shadowing Coaching Career Development Career Paths Commonwealth IT Learning Program Recommended Courses: Applications Development Quality Assurance Project Management Business Analysis IT Management Supervision Certification

14. - 13 - DRAFT FOR DISCUSSION PURPOSES ONLY Commonwealth IT Learning Program: The IT Infrastructure Library (ITIL) Training As part of the Commonwealth IT Learning Program all professionals will have the opportunity to receive ITIL awareness training. A comprehensive framework of processes and best practices for IT Service Management. Provides a common vocabulary, efficient communication Details a set of principles and processes Provides roles and responsibilities, increasing accountability Measures internal performance Improves the relationship of IT with the business Improves the ability of IT to adjust as needs change DATE: Thursday March 18 – two sessions available LOCATION: 10 Park Plaza Benefits of ITIL What is ITIL? Details for Secretariat ITIL Training

15. - 14 - DRAFT FOR DISCUSSION PURPOSES ONLY What’s In It For Me? As a result of IT Consolidation MassDOT IT staff will have opportunities to: Learn IT industry best practices Develop deeper expertise in specific technologies Pursue a defined career path Collaborate with peers across the Commonwealth Work with state of the art technologies Change means new opportunities for staff to help provide excellent customer service to MassDOT agencies and citizens of the Commonwealth.

16. - 15 - DRAFT FOR DISCUSSION PURPOSES ONLY ITD Wave 1 Plans

17. - 16 - DRAFT FOR DISCUSSION PURPOSES ONLY The Transformed ITD Organization ITD is also changing to support consolidation and provide career development opportunities for Commonwealth IT Staff ITD is transforming to enhance focus on customer service and business priorities.

18. - 17 - DRAFT FOR DISCUSSION PURPOSES ONLY Questions?