Presentation on theme: "Update on HHS IT Meet and Greet Sessions"— Presentation transcript:
1Update on HHS ITMeet and Greet Sessionswith HHS SCIO and IT Leadership TeamJuly 19th- 23rd 2010
2Agenda Items 1 2 3 Update FY11 – Quarter 1 IT Objectives – 20 Min Response to submitted Questions – 10 Min3Questions and Answers – 15 Min2
3FY11 Q1 Objectives Address FY11 budget shortfall immediately Confirm our plans for Desktop, Network, Help Desk and Call Center consolidationComplete Wave 1 transition plansKick off the HHS IT governance processConfirm and Implement HHS IT Organization
4Address FY11 Budget Shortfall Immediately Secretary’s July 15th Memo underscores the seriousness of the situation.IT Admin accounts are facing a $11M shortfall.Addressing this gap has been our number 1 priority. We are exploring all methods available to minimize impact to jobsSolution Set includesConsolidation for savingsReduction in usage and servicesReduction in contracted personnel and Solution ProvidersVoluntary HR initiatives, andCapital funding opportunitiesOur timeline to solve this is as soon as possible within Q1
5Confirm our Plans for Desktop, Help Desk and Call Center Consolidation We support over 26,000 desktops, 24,000 telephones, 4 Networks, 9 Help desks & Call Centers.Executive Order 510 requires these services to be consolidated at the Secretariat’s level.We are initiating a 4 week exercise to develop implementation plans for such consolidationExpect reorganization, retooling and redeployments and new opportunities to be part of this plan.Shall finalize the implementation timeline in August.
6Complete Wave 1 Transition Plans Wave 1 is the consolidation of over 400 HHS servers into a virtualized environment at ITD and the associated transfer of HHS IT staff to ITD.Over 80 personnel applied for 54 positions available. 35 positions have been filled.Transition planning is underway to address the “gaps” that have resulted at HHSThese transition plans are being developed at the individual level in consultation with the current and future supervisors.As we manage shaping our new reorganization, and identify new opportunities at HHS, we need to be informed by the Wave 1 gap implications
7Kick off the HHS IT Governance Process As we solve for the budget shortfall and manage impact to agency IT Service Delivery Models due to IT consolidation, we need to maintain a clear and aggressive communication channel with our Business StakeholdersTo that end, we have kicked off the HHS IT Governance Board processEach Agency Commissioner, Business Head is nominating one representative to this bodyWe expect our first meeting within three weeks.
8Emerging EOHHS IT Organization Staffing GapsNeeds DefinitionEmerging EOHHS IT OrganizationWORKING DRAFTNOT FINALCommonwealth Chief Information OfficerChief Operating OfficerAndy DodgeSecretariat Chief Information OfficerManu TandonIT Governance Board : Establishes and communicates IT prioritiesDeputy SCIOMary Ellen BennardChief Technology OfficerIT Chief Security OfficerDirector of IT Strategic InitiativesRuss MurrayAgency IT Service Directors (CIOs)Application Service Delivery ModelDirector of EngineeringCentral App. DevelopmentIntegration / Shared ServicesCentralized Architect TeamPerformance LabIT Security PolicySecurity DesignSecurity Application ScanningVariance request and reviewVOIP ImplementationSpecial ProjectsOrganization Model to be finalizedCommon ServicesTier II Help Desk Support – Aligned with systems / content areas but common technology and cross trainingApp. Developers / application DBAs / Business Analysts – Aligned primarily with systems but with sharing-collaborationDirector of IT Project Mgmt. and Planning - Posted -Director of IT Finance and AdministrationPat GhannamDirector of IT Training & CommunicationsDirector of Operations & Customer ServiceDirector of IT ControlsGovernance Council management and staffingProgram Management OfficeStandard Processes and ToolsIT Federal ProcurementInventory ControlHR LiaisonIT FinanceIT Procurement and BudgetTraining & Professional DevelopmentCompensation managementIT Application Training and DeliveryCareer CounselingIT Communication and PublicationHHS WebsitesTechnical Operations (Walter Johnson) – Security Ops; Network and Tech. Services; App. Ops. Support; Site Mgmt.; Ops. AdministrationEOHHS Service Desk (Donna Perchase)– Tier 1 and 2 Help Desk; ITIL Framework; Business Service Mgmt.Quality AssuranceRelease Mgmt.Change Mgmt.IT Security ControlsIT Audit and ControlsADA Policy and ControlsProduction ControlStandards Policy and Control
91 2 3 Update FY11 – Quarter 1 IT Objectives – 20 Min Agenda Items Response to submitted Questions – 10 Min3Questions and Answers – 15 Min9
10Q&ACan we host weekly technology seminars to foster internal transfer of knowledge about EOHHS IT technologies?We would like to see an IT organization with fever silos and more collaborationWhen will we finalize the organizational placement of Data Analysis and Reporting group at MassHealthIs there any plan to invest in an enterprise asset discovery toolI have heard IBM Tivoli shall replace CAWhen will TPL employees get pay raisesAre there going to be operational impacts of moving to Quincy?What job functions shall remain at the Agency, HHS, ITD levelWhat agencies shall be coming to HHS next and when?What impact will Secretary Bigby’s message regarding staff reductions have on future consolidation of agencies?
11A Few Final ThoughtsI appreciate the anxiety and stress and we are feeling due to the budget and lack of complete definition on consolidationI am committed to make responsible decisions, in close collaboration with the Secretariat Executives, and move our IT organization ahead through these challenges. We will get past it.We are all being asked to do more with less – and I appreciate the “stepping up” I see happening on a daily basisWhile these are trying times, these are also times of new opportunities within HHS IT. Seize them!You have my commitment to communicate with you aggressively at each step along the wayHow can you help? - Continue doing the very best job you can in serving the needs of our customers AND keep an open mind for new ways of doing thingsAnd I think Paul – the Octopus is a FLUKE!
121 2 3 Update FY11 – Quarter 1 IT Objectives – 20 Min Agenda Items Response to submitted Questions – 10 Min3Questions and Answers – 15 Min12
14Executive Order 510 requires consolidation of IT personnel, finances, and management. Executive Order 510 directed executive branch agencies to consolidate:IT infrastructure (networks, , data servers, etc) at the Commonwealth levelHelp desk, desktop support, Internet, some systems, and all personnel and finances at the Secretariat levelSkills and strategies to support agency specific IT systems are aligned with the agency levelBeginning in FY10, all IT funding and personnel were centralized at the Secretariat (Level II). Planning is now focused on defining the relationship between the Secretariat, Agencies & the Commonwealth