3. Overview of Communicator Styles n Profiles of Interpersonal Styles of Communication n Assumptions of Communicator Style n Recognizing Communicator Style n Using Communicator Styles in Interpersonal Communication

4. n People are “Creatures of Habit” n We Form Impressions of Others’ Behaviors n Impressions are Influenced by our “Comfort Zones” Assumptions of Communicator Style

5. From Events to Impressions Events

6. From Events to Impressions Events Feelings

7. From Events to Impressions Events Feelings Beliefs

8. n People are “Creatures of Habit” n We Form Impressions of Others’ Behaviors n Impressions are Influenced by our “Comfort Zones” n Communication Behaviors Occur While Talking and Listening Assumptions of Communicator Style

9. Behavior While Talking DIRECT

10. Behavior While Talking DIRECT INDIRECT

11. Behavior While Listening ANIMATED UNANIMATED UNANIMATED

12. Communication Behaviors DIRECT INDIRECT ANIMATED UNANIMATED UNANIMATED

13. ANIMATED Communication Styles DIRECT INDIRECT DIRECTOR

14. ANIMATED UNANIMATED UNANIMATED Communication Styles DIRECT INDIRECT DIRECTOR RELATOR

15. ANIMATED UNANIMATED UNANIMATED Communication Styles DIRECT INDIRECT DIRECTOR EXPRESSIVE RELATOR

16. ANIMATED UNANIMATED UNANIMATED Communication Styles DIRECT INDIRECT DIRECTOR EXPRESSIVE RELATOR ANALYTICAL

17. ANIMATED UNANIMATED UNANIMATED Communication Styles DIRECT INDIRECT DIRECTOR EXPRESSIVE RELATOR ANALYTICAL 9+8+

18. Overview of Communicator Styles n Profiles of Interpersonal Styles of Communication n Assumptions of Communicator Style n Recognizing Communicator Style n Using Communicator Styles in Interpersonal Communication

19. Overview of Communicator Styles n Profiles of Interpersonal Styles of Communication n Assumptions of Communicator Style n Recognizing Communicator Style n Using Communicator Styles in Interpersonal Communication

20. n Identifying Our Styles n Appreciating Other Approaches n Adapting to Others Using Communicator Styles in Interpersonal Communication

21. Exercises in Appreciating Other Approaches

22. The Three Rules of Style Recognition n There is no “best” style

23. Adapting to Others n n Planning the Adaptation (not mimicking but speaking the same language) n n Conflict Styles

24. Flexing to Speak the Other Person’s Language n Identify Styles n Determine Behaviors to Add n Determine Behaviors to Delete n Select time and Place n Control Tension

25. Conflict Style Strategies FLIGHT FIGHT Avoid Avoid Autocratic AutocraticAcquiesce Attack Attack