1. THE COMMUNICATION PROCESS

2. Why do humans communicate?
We communicate to persuade
We communicate in order to give or provide information
We communicate seeking information
We communicate to express our emotions

3. Communication Model

4. Communication Model

5. Types of Communication

6. Types of Communication
Intrapersonal – talk to yourself

7. Types of Communication
Interpersonal – between FEW people in which the people interacting are in CLOSE proximity, and feedback between the people is IMMEDIATE.
Group – an interactional PROCESS that occurs among THREE or more people who are interacting in an attempt to ACHIEVE commonly recognized GOALS.
Mass – The DISSEMINATION of information to large GROUPS of people.
Public – A FORMAL speaking situation in which one person speaks in front of an AUDIENCE of many individuals to inform, to persuade, to entertain, or to create a common bond with or among others.

8. Fields of Experience
Fields of experience can be defined as, “life experiences, attitudes, values, and beliefs that each communicator brings to an interaction and that shape how messages are sent and received” (McCornack, 2010, p. 10).
What are some things in YOUR fields of experience that are unique to YOU, or different from others?” 
(What experiences have shaped you?)

9. Fields of Experience
Everything you accept to be “right” / “true” is FILTERED through your own fields of experience.
When fields of experience overlap, it creates UNDERSTANDING.
How do you CREATE understanding with others who you have nothing in common with?

10. Culture’s Impact on Communication
What happens when whole GROUPS of people have very similar or very different fields of
experience?

11. Culture’s Impact on Communication
Ethnocentrism – the belief that your culture/ethnicity is right/best

12. Culture’s Impact on Communication
Talk to an Iraqi Part 1
Talk to an Iraqi Part 2

13. Culture’s Impact on Communication
What Would You Do?

14. Culture’s Impact on Communication
Brown Eyes vs. Blue Eyes
Dr. Philip Zimbardo
ABCNews Prejudice

15. Culture’s Impact on Communication
Based on the videos …
How much do you feel group behavior affects YOUR decisions? 
How much do you feel subconscious prejudice affects YOUR decisions?

16. Culture’s Impact on Communication
We all come from different fields of experience (external factors), but we ALSO all have different “programming” (internal factors) that affect how we perceive our worlds.

17. Perceptions We all have different (ways we) …. Process Information
Perceive the World
Personality Styles

18. Perceptions

19. Perceptions

20. Perceptions Left Brain or Right Brain?? QUIZ TIME!!!

21. Perceptions
Perceptions video …

22. Perceptions Process information
We learn about and understand our world through our SENSES.
We all have a DOMINANT sense.
When we PROCESS INFORMATION our dominant sense takes over.
Learning Styles
Visual
Auditory
Kinesthetic

23. Perceptions
95% of conflicts are not due to the issues being discussed but the ways we VIEW the issues.
Perceptions not always REALITY.
Our brains want to organize, categorize, define, and make sense of information in the SIMPLEST way possible.
PEOPLE are not as easy to organize and define as INFORMATION.
We must BE CAREFUL with our perceptions and how we view and communicate with others based on our perceptions.

24. Personality Styles
Survey Says …

25. Personality styles (It's a Zoo Out There).pdf

26. Personality Styles
Assertiveness – how likely we are to be outgoing in a situation
Responsiveness – how likely we are to express our thoughts in a situation

27. Personality Styles Four types: Analytical – “Busy Beavers”
Analytical – “Busy Beavers”
Driver – “Lions”
Friendly/Amiable – “Loyal Labs”
Expressive – “Playful Otters”

28. Personality Styles
In your dominant style, highlight all the things you think really apply to you/describe you

29. Personality Styles Under pressure, ANALYTICALS become avoiders,
AMIABLES become compromisers,
DRIVERS become control freaks,
EXPRESSIVES become attackers.