1. 2014/15 Client Engagement Survey Results June 17, 2015 1

2. Total number of clients seen in individual encounters: 1,815 Number of surveys completed: 169 (9%) 2

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6. 6 PLEASE TELL US HOW OFTEN:AlwaysOftenSometimesRarelyNever The programs and services we offer meet your needs. 51%40%8%1%0% You are able to get services in a language of your choice. 89%7%3%0%1% You can get an appointment when you need one. 50%32%14%2% The staff help you connect to the services and programs you need at Stonegate CHC or in your community. 64%27%7%0%2% The staff are easy to talk to and encourage you to ask questions. 76%18%5%1%0% The health centre staff members explain things in a way that is easy to understand. 78%18%3%0%1% When you see your MD or NP, they or someone else in the office … give you an opportunity to ask questions about recommended treatment. 75%15%5%1%5% …involve you as much as you want to be in decisions about your care and treatment. 71%15%8%2%5% … spend enough time with you. 77%17%3%1%2%

7. Would you agree or disagree with each of the following statements: Strongly Agree Agree Neither agree nor disagree Disagree Strongly Disagree Staff give me information I can use to improve my health and well-being. 53%42%4%0% The programs and services have helped me improve my health and well-being. 56%38%6%0% The services are provided in a way that is sensitive to my culture. 48%33%17%0%2% The services are delivered in a way that accommodates my physical disability. 49%34%14%1% The staff always provide courteous and professional service. 72%23%4%0% I trust that staff will protect the privacy of my health and other confidential information. 65%28%6%1%0% I know how to make a suggestion or complaint at Stonegate CHC. 46%35%12%5%2% I would refer a family member or friend to Stonegate CHC. 69%28%2%1%0% Stonegate CHC has a positive impact on the community. 76%21%4%0% 7

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9. About survey respondents 9 How would you rate your own health? Excellent 9.6% Very good 26.7% Good 39.7% Fair 18.5% Poor 5.5%

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12. 12 In what language would you prefer to receive services at Stonegate CHC? English82.8% Russian6.9% Ukrainian6.9% Polish2.6%

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