Presentation is loading. Please wait.

Presentation is loading. Please wait.

For further information about this feedback report, contact: Name Title Address Phone Email Nursing Home Survey on Patient Safety Culture Feedback Results.

Similar presentations


Presentation on theme: "For further information about this feedback report, contact: Name Title Address Phone Email Nursing Home Survey on Patient Safety Culture Feedback Results."— Presentation transcript:

1 For further information about this feedback report, contact: Name Title Address Phone Email Nursing Home Survey on Patient Safety Culture Feedback Results {Site Name} {City, State} {Date}

2 Nursing Home Survey on Patient Safety Culture 2 Background on the Nursing Home Survey An expansion of the Agency for Healthcare Research and Quality’s (AHRQ) Hospital Survey on Patient Safety Culture www.ahrq.gov/qual/hospculture Specifically designed to measure the culture of resident safety in nursing homes from a staff perspective –Assesses staff attitudes and beliefs about resident safety –Assess many areas similar to the hospital survey, but items are different Pilot tested in 2007 in 40 U.S. nursing homes with 3,698 respondents; final survey released on AHRQ Web site in 2008

3 Nursing Home Survey on Patient Safety Culture 3 Assesses 12 Areas of Resident Safety Survey areas: 1.Overall Perceptions of Resident Safety 2.Feedback and Communication About Incidents 3.Supervisor/Manager Expectations and Actions Promoting Patient Safety 4.Organizational Learning 5.Management Support for Resident Safety 6.Training and Skills 7.Compliance With Procedures 8.Teamwork 9.Handoffs 10.Communication Openness 11.Nonpunitive Response to Mistakes 12.Staffing Two overall rating questions: Whether staff would tell friends this is a safe nursing home for their family Overall rating on resident safety

4 Nursing Home Survey on Patient Safety Culture 4 Survey Data Collection [Describe your nursing home’s data collection methods here:] When survey was administered & how To whom the survey was administered (if not a census, how was the sample selected?) Response rate

5 Nursing Home Survey on Patient Safety Culture 5 Demographic Data About Respondents 1. Staff position in the nursing home: % Administrator/Manager % Direct Care Staff % Physician (MD, DO) % Administrative Support Staff % Other Provider % Support Staff % Licensed Nurse % Other % Nursing Assistant/Aide 2. Tenure with the nursing home: % Less than 2 months% 3 to 5 years % 2 to 11 months % 6 to 10 years % 1 to 2 years % 11 years or more 3. Hours worked per week: % 15 or fewer hours per week% 25 to 40 hours per week % 16 to 24 hours per week% More than 40 hours per week

6 Nursing Home Survey on Patient Safety Culture 6 4. Time of shift: % Days % Evenings % Nights 5.Paid by a staffing agency: % Yes % No 6.Direct contact with residents: % Yes % No 7. Work area or unit in the nursing home: % Many different areas or units in this nursing home/No specific area or unit % Alzheimer’s / Dementia unit % Rehab unit % Skilled nursing unit % Other area or unit Demographic Data About Respondents

7 Nursing Home Survey on Patient Safety Culture 7 Main Findings: Strengths A number of strengths emerged from the results: Most respondents… Respondents…

8 Nursing Home Survey on Patient Safety Culture 8 Main Findings: Areas for Improvement A number of areas for improvement emerged from the results: Most respondents… Respondents…

9 Nursing Home Survey on Patient Safety Culture 9 Nursing Home Recommendation YesMaybeNo

10 Nursing Home Survey on Patient Safety Culture 10 Overall Rating on Resident Safety ExcellentVery GoodGood Fair Poor

11 Nursing Home Survey on Patient Safety Culture 11 Interpreting the Results Positively and negatively worded items are used in the survey A positive response to an item is when respondents answer: –“Strongly Agree/Agree” or “Always/Most of the time” with a positively worded item –“Strongly Disagree/Disagree” or “Never/Rarely” with a negatively worded item

12 Nursing Home Survey on Patient Safety Culture 12 Interpreting the Results EXAMPLE OF POSITIVE RESPONSES ON COMPLIANCE WITH PROCEDURES: (This item is negatively worded so disagreeing is “positive”)

13 Nursing Home Survey on Patient Safety Culture 13 Overall Perceptions of Resident Safety % Strongly Disagree/ % Neither % Strongly Agree/ Disagree Agree NOTE: The item ‘s survey location is in parentheses. 1.Residents are well cared for in this nursing home. (D1) 2.This nursing home does a good job keeping residents safe. (D6) 3.This nursing home is a safe place for residents. (D8)

14 Nursing Home Survey on Patient Safety Culture 14 Feedback and Communication About Incidents 1.When staff report something that could harm a resident, someone takes care of it. (B4) 2.In this nursing home, we talk about ways to keep incidents from happening again. (B5) 3.Staff tell someone if they see something that might harm a resident. (B6) 4. In this nursing home, we discuss ways to keep residents safe from harm. (B8) NOTE: The item ‘s survey location is in parentheses. % Never/ % Sometimes % Most of the Rarely Time/Always

15 Nursing Home Survey on Patient Safety Culture 15 Supervisor Expectations and Actions Promoting Resident Safety 1.My supervisor listens to staff ideas and suggestions about resident safety. (C1) 2.My supervisor says a good word to staff who follow the right procedures. (C2) 3.My supervisor pays attention to resident safety problems in this nursing home. (C3) NOTE: The item ‘s survey location is in parentheses. % Strongly Disagree/ % Neither % Strongly Agree/ Disagree Agree

16 Nursing Home Survey on Patient Safety Culture 16 Organizational Learning 1.This nursing home lets the same mistakes happen again and again. R (D3) 2.It is easy to make changes to improve resident safety in this nursing home. (D4) 3.This nursing home is always doing things to improve resident safety. (D5) 4.When this nursing home makes changes to improve resident safety, it checks to see if the changes worked. (D10) % Strongly Disagree/ % Neither % Strongly Agree/ Disagree Agree NOTE: R indicates a negatively worded item; the item ‘s survey location is in parentheses.

17 Nursing Home Survey on Patient Safety Culture 17 Management Support for Resident Safety 1.Management asks staff how the nursing home can improve resident safety. (D2) 2.Management listens to staff ideas and suggestions to improve resident safety. (D7) 3.Management often walks around the nursing home to check on resident care. (D9) % Strongly Disagree/ % Neither % Strongly Agree/ Disagree Agree NOTE: The item ‘s survey location is in parentheses.

18 Nursing Home Survey on Patient Safety Culture 18 Training and Skills 1.Staff get the training they need in this nursing home. (A7) 2.Staff have enough training on how to handle difficult residents. (A11) 3.Staff understand the training they get in this nursing home. (A13) % Strongly Disagree/ % Neither % Strongly Agree/ Disagree Agree NOTE: The item ‘s survey location is in parentheses.

19 Nursing Home Survey on Patient Safety Culture 19 Compliance with Procedures 1.Staff follow standard procedures to care for residents. (A4) 2.Staff use shortcuts to get their work done faster. R (A6) 3.To make work easier, staff often ignore procedures. R (A14) % Strongly Disagree/ % Neither % Strongly Agree/ Disagree Agree NOTE: 1) R indicates a negatively worded item; 2) The item ‘s survey location is in parentheses.

20 Nursing Home Survey on Patient Safety Culture 20 Teamwork 1.Staff in this nursing home treat each other with respect. (A1) 2.Staff support one another in this nursing home. (A2) 3.Staff feel like they are part of a team. (A5) 4.When someone gets really busy in this nursing home, other staff help out. (A9) % Strongly Disagree/ % Neither % Strongly Agree/ Disagree Agree NOTE: The item ‘s survey location is in parentheses.

21 Nursing Home Survey on Patient Safety Culture 21 Handoffs 1.Staff are told what they need to know before taking care of a resident for the first time. (B1) 2.Staff are told right away when there is a change in a resident’s care plan. (B2) 3.We have all the information we need when residents are transferred from the hospital. (B3) 4.Staff are given all the information they need to care for residents. (B10) NOTE: The item ‘s survey location is in parentheses. % Never/ % Sometimes % Most of the Rarely Time/Always

22 Nursing Home Survey on Patient Safety Culture 22 Communication Openness 1.Staff ideas and suggestions are valued in this nursing home. (B7) 2.Staff opinions are ignored in this nursing home. R (B9) 3.It is easy for staff to speak up about problems in this nursing home. (B11) % Never/ % Sometimes % Most of the Rarely Time/Always NOTE: 1) R indicates a negatively worded item; 2) The item ‘s survey location is in parentheses.

23 Nursing Home Survey on Patient Safety Culture 23 Nonpunitive Response to Mistakes 1.Staff are blamed when a resident is harmed. R (A10) 2.Staff are afraid to report their mistakes. R (A12) 3.Staff are treated fairly when they make mistakes. (A15) 4.Staff feel safe reporting their mistakes. (A18) % Strongly Disagree/ % Neither % Strongly Agree/ Disagree Agree NOTE: R indicates a negatively worded item; the item ‘s survey location is in parentheses.

24 Nursing Home Survey on Patient Safety Culture 24 Staffing 1.We have enough staff to handle the workload. (A3) 2.Staff have to hurry because they have too much work to do. R (A8) 3.Residents’ needs are met during shift changes. (A16) 4.It is hard to keep residents safe here because so many staff quit their jobs. R (A17) % Strongly Disagree/ % Neither % Strongly Agree/ Disagree Agree NOTE: 1) R indicates a negatively worded item; 2) The item ‘s survey location is in parentheses.

25 Nursing Home Survey on Patient Safety Culture 25 Comparison With 40 Pilot Study Nursing Homes


Download ppt "For further information about this feedback report, contact: Name Title Address Phone Email Nursing Home Survey on Patient Safety Culture Feedback Results."

Similar presentations


Ads by Google