1. proposed SRII SIG in Knowledge Intensive Service Systems Meeting of Leadership Council Nov 5 th 2009

2. linda.macaulay@manchester.ac.uk 16 th November 2007 2 Agenda 1. Welcome & purpose (5 minutes) 2. Introductions Part 1 (15 minutes) 3. Introductions Part 2 (40 minutes) 4. KISS SIG Strategy (35 minutes) 5. Actions (20 minutes) 6. Summary and thanks (5 minutes)

3. linda.macaulay@manchester.ac.uk 16 th November 2007 3 Purpose of the meeting today For the Leadership Council to get to know each other To review the strategy of the proposed KISS SIG To decide on actions that will help to strengthen the KISS SIG proposal To discuss our representation at the SRII Global Leadership Council in January

4. linda.macaulay@manchester.ac.uk 16 th November 2007 4 Introductions Part 1 (15 minutes) Verbally confirming attendance and reviewing profile on KISS webpage http://www.ssmenetuk.org/kiss.asp

5. linda.macaulay@manchester.ac.uk 16 th November 2007 5 Introductions Part 2 (40 minutes) Writing comments expressing your interest in KISS and motivation for being a member of the KISS SIG Leadership Council. –Each member to create brief descriptions (15 mins) –Review each others descriptions and add further comments. (15mins) –Overall review (10 mins)

6. linda.macaulay@manchester.ac.uk 16 th November 2007 6 How to link to Thinktank Link to the ThinkTank session: http://mbsgroupsystems.admbs.mbs.ac. uk/thinktank/web/index.html?sessionID= 14 http://mbsgroupsystems.admbs.mbs.ac. uk/thinktank/web/index.html?sessionID= 14 User Name: (please enter your full name) Session ID: 14

7. linda.macaulay@manchester.ac.uk 16 th November 2007 7 KISS SIG Strategy Objectives The SRII Knowledge Intensive Service Systems SIG will bring together research in knowledge intensive services with that of systems thinking to encourage a holistic view of service systems The SIG will aim to stimulate holistic and creative thinking among its members and to be an open and democratic group welcoming both researchers and practitioners The SIG will promote Knowledge Intensive Service Systems through conferences and workshops and will stimulate the creation of educational and training materials

8. linda.macaulay@manchester.ac.uk 16 th November 2007 8 KISS SIG Strategy

9. linda.macaulay@manchester.ac.uk 16 th November 2007 9 KISS SIG Strategy (current 1) The KISS SIG main strategic objective is to build an active community of researchers and practitioners interested in Knowledge Intensive Service Systems. We are interested in looking at how KIS firms help their clients with their innovation processes and how the interaction with clients helps KIS firms to improve their own innovation processes. The SIG strategy will include targeting the development of appropriate case studies and exemplars of good practice demonstrating how KIS firms contribute to wealth creation.

10. linda.macaulay@manchester.ac.uk 16 th November 2007 10 KISS SIG Strategy (current 2) The SIG strategy will also address the role of KIS firms in regional, national and globalised innovation systems and their role as facilitator, carrier, source and co-producer of such systems. As part of this strategy, studies will also analyse socio-economic data at firm and industry level, investigating trends and policies and recommending ways to look forward. We also expect the SIG to contribute expanding and further consolidating the theoretical foundations of the area of knowledge-intensive services. This SIG will look at how KISS affect innovation processes in different ways and how their use varies across sectors and across time both on the supply side and the demand side.

11. linda.macaulay@manchester.ac.uk 16 th November 2007 11 Roadmap/Deliverables PERFORMANCE INDICATORTARGET Year oneYear twoYear three SIG Leadership Team1520 SIG Paid Membership306090 International coverage10 countries2040 SIG Leadership teleconference555 SIG Leadership face to face111 Workshop at major conference111 Reports to industry222 Reports to academics111 Case studies111 SRII SIG updates1266 Funding proposals for SIG111 Research Agenda setting And updating 111

12. linda.macaulay@manchester.ac.uk 16 th November 2007 12 Brainstorming session using Thinktank Is this strategy appropriate? Does the strategy help meet the objectives? What else would you include? What would you remove?

13. linda.macaulay@manchester.ac.uk 16 th November 2007 13 Actions What can we do before the next meeting? Priorities….. ( some issues: Discussion of knowledge sources, SIG membership, relation to other SRII SIGs, attendance at SRII Global Leadership Council Jan 25-27, CA, improving the KISS SIG proposal)

14. linda.macaulay@manchester.ac.uk 16 th November 2007 14 Other proposed SRII SIGs (SRII conference call Oct 14 th ) Mobile Cloud: Pauli Kuosmanen/Reijo Paajanen / Tivit, Finland Services Health care: Haim Nelken/ IBM Heifa Research Internet of Services (THESEUS) : Herbert Weber, Fraunhofer ISST, Germany University Programs: Jim Spoher / IBM Almaden Research Service Marketing Research: Ray Fisk, Texas State Univ. Texas Knowledge Science & Services: Ram Akella, UC Santa Cruz, CA INFORMS Service Science: Ralph Badinelli, Virginia Tech. Univ. Collaboration & Web 2.0 Technology: Tom Yoritaka, Cisco Business & Information Technology (BIT) Global Projects: Uday Karmarkar, UCLA True Service Value: Prof. Christer Carlsson, Abo Akademi University, Finland Customer Support Services: Greg Oxton, Consortium for Service Innovation CSIRO- Service Science Programs: Darrell Williamson, CSIRO, Australia High Tech Manufacturing: James Fang, ITRI, Taiwan.

15. linda.macaulay@manchester.ac.uk 16 th November 2007 15 Summary and thanks (5 minutes) Date of next meeting: suggest week commencing December 7th. Will send doodle link to fix time/day.