1. Lesson 21: Refurbishing Items Steps to Process Refurbishment

2. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 2 Processing Refurbishment Objectives In this lesson you will learn: -Completing the refurb workorder process for -Cache items with completed status of RFI, Uns or Uns-NWT -Trackable items -Adding items used in the refurb process to be charged to the incident/other order

3. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 3 Refurbishment Master Work Order Screen

4. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 4 Master Work Order Search Screen Return Number. Return number and Work Order Number are the same.

5. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 5 Work Order List Screen Select return and click on view details or click on hyperlink

6. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 6 Master Work Order Details Screen Put check in box next to item that has been refurbed Click on Process Refurb

7. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 7 Process Refurbishment Screen- RFI Enter quantity that has been refurbed Select inventory status from drop down. Note: can only select one status per transaction. Click on Process Refurbishment

8. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 8 Process Refurbishment Screen-UNS Quantity that is Unserviceable or Unserviceable-NWT. Enter the quantity and select from the drop down the appropriate unserviceable status.

9. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 9 Process Refurbishment w/ Refurb Components Select the item that has been refurbed and click on Process Refurb

10. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 10 Process Refurbishment w/ Refurb Components Enter the quantity to be refurbed, select the inventory status from the drop down as discussed in the previous slides. To add refurb components click on the green plus sign, enter the cache item, tab out, enter the quantity consumed. If additional items were used repeat the previous steps. Once all items have been entered click on Process Refurbishment. Note: prior to this the items used for refurb need to be moved to the appropriate refurb zone.

11. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 11 Process Refurbishment for NRFI Kit Select the kit that has been refurbed, check the Display Kit Components box and click on Process Refurb

12. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 12 Process Refurbishment for NRFI Kit Enter the Qty Consumed for the items that were used in the refurb process and tab out. Delete the lines for the items not used in the refurb process. Click on Process Refurbishment.

13. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 13 Move Task Creation  Move tasks are automatically created for movement of refurbed RFI items from the refurb zone to the storage location for non RRP nodes.  Find the move request by accessing the task console and searching by the workorder number.  Ad Hoc moves need to be processed from the REFURB-RFI zone for RRP nodes.

14. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 14 What You’ve Learned -The proper screen flow to process a NRFI item -The process to issue cache items for the refurbishment process for cache items -The process to issue cache items for the refurbishment process for NRFI kits

15. Copyright 2002 Sterling Commerce, Inc. All rights reserved. 15 Questions?