Presentation on theme: "Order Inquiry and Change Order eCommerce Enhancements An Overview to eCommerce Enhancements March 2012."— Presentation transcript:
Order Inquiry and Change Order eCommerce Enhancements An Overview to eCommerce Enhancements March 2012
My Account This application can be accessed at www.te.com by selecting Check Order Status from the My Account menu.www.te.com
Getting Started Clicking on the Check Order Status hyperlink will direct you to the application where you will first be required to enter your account number. Once an account has been entered you can enter your criteria in the Search By section. Once your desired criteria is entered or selected, click Search.
Search Results Order results will populate based on the search criteria entered. Use the available options to sort or filter your results. You can also add notes to your order by clicking the Add Note link on the right side of the screen under the Order Notes Column. To view additional order and item related data, click on the hyperlink Purchase Order Number or TE Order Number to access Order Details.
Order Details - Navigation The Order Details screen will display information associated with the order at a Header, Item, and Schedule level. Use the navigation tools provided to locate specific information on the order: Show More Details Hide Details Expand/Collapse to display additional item details Hyperlinks are displayed throughout the Order Details screen that provide additional information on hover or when clicking the link.
Schedule Details –Displays Customer Request Dates, Confirmed Dates, Schedule Quantities, Recommits, Expedite Information. Shipping Information: Displays shipping details and tracking information once a delivery has been created. This includes documentation such as Shipping Papers, C of Cs, etc that are available under the View option. Part Details –Displays MOQ, Minimum Release Quantity, Dimensions, Weight, etc Item History –Displays changes to Schedule dates, Quantities, Pricing, etc Documents –Displays Order, Change Order Acknowledgements, etc
Change Order Access If your system administrator has granted you access to the Change Order capabilities and the item you want to change is open for edits, you will see the button. By clicking on the Edit button this will direct you to the Change Order screen where you will be able to make two kinds of edits: –Change a Request Date –Attach a Document for TE Review
Change Order: Change a Request Date To update the Request Date, click inside the date field and select the appropriate date from the calendar. When satisfied with the date, click Save. The status of your change request will then display a message to confirm if the transaction was successful.
Change Order: Attach a Document for TE Review Attaching documents within Change Order is possible by clicking on the Attach Documents hyperlinks. These links are available at both the order Header and Item levels.
Change Order: Attach a Document for TE Review After clicking on the hyperlink, review the document formats that are allowed. Up to 5MB worth of documents can be uploaded. Select your file by clicking the Browse button then click Submit. A confirmation message will be displayed below your file if the upload was successful.
Start New Search From the Order Details screen you can view another orders details without returning to the Check Order Status Search screen by clicking on the Start New Search within Check Order Status link. This will bring up a search box that allows you to enter new search criteria and will refresh the Order Details screen with the results.