1. ECM learnings at Noosa Justin Thomas, ICT Manager Noosa Shire Council

2. 56,000+ shire population) 344 Council FTE $108 million 2014-15 budget 3.3 million Records in ECM 403 Desktop computers

3. TechnologyOne Cloud

4. Insourced/Outsourced Records policies Subject indexes Index permissions User permissions Incoming correspondence Sentencing and disposal Records helpdesk User training Scanning and registration Physical file management Upgrades Backups Queries and reports Database administration Scripts/bulk updates New user creation Backend configuration Test data refreshes Platform administration Application Managed Services and Cloud teams

5. ECM support calls to T1 Go live Etrack Bulk rego Email to ECM Connected content

12. Document registrations Connected Content Initial Ingestion

14. Registrations by records unit Six thousand pensioner discount forms

15. Summary Very happy with Cloud ECM. Connected Content increasing capture. Working on freeing up records staff time. Getting to know our customers better. Making sure ECM is setup for them. Targeted, tailored training. Considering their processes. Aligning other ICT improvements.

16. Thank you