1. Creativity is just connecting things ……….. Steve Jobs

2. Something I NeedContact VendorHow Much? How Long?Wait, wait, wait… Resembles what I Need

3. Siloed

4. Issue: Public Officials are being called by the press seconds after a call is dispatched. Issue: Paging process too slow. Press gets to officials before pages. Solution: Page simultaneous with dispatch. Issue: Telecommunicators need to focus on incident. Solution: Page by incident type Solution: Vendor is working on solution, will be ready in 9 to 16 months, with next release. Real Problem

5. Issue: Public Officials are being called by the press seconds after a call is dispatched. Issue: Paging process too slow. Press gets to officials before pages. Solution: Page simultaneous with dispatch. Issue: Telecommunicators need to focus on incident. Solution: Page by incident type Solution: Vendor is working on solution, will be ready in 9 to 16 months, with next release. Real Problem Traditional Dot Thinking

6. Trip to Surry County Could we get the code and adapt? No problem, display locally. Great! Can we adjust to small screen? Do you know you can see it with a Blackberry? Wait, this does exactly what the vendor charges for. Can we key off of incident and send a page? Page on incident Keep officials notified Use current technology Reduce workload No additional costs

7. Remember this word …….(for the test) Modding

8. Creativity is just connecting things ……….. Steve Jobs

9. Workshop Agenda Welcome, Introductions, Sidebar Website First Impressions Who is the Audience? Web 2.0 Concept and Components What Services are Expected? Good Design Process Smoke Signals of the Digital Natives The Good, the Bad, and the Truly Awful What do I do Next?

10. Items to Bring The most recent copy of your favorite magazine An advertising brochure that you found attractive Your favorite website, cannot be Catawba County’s Website A small item that you like A remote control for an electronic device

11. Comfort Zone Designed to take you out of your comfort zone You may be in a world you do not understand Learn from it, grow, and realize the potential Web 2.0 philosophy Shared content Shared tools Unbounded dialogue Cooperate, don’t control Users add value