1. How the Voluntary Sector supports Health and Social Care Claire Garley Dementia Care Advisor Alzheimer’s Society Gill Stokes Dementia Care Advisor Wokingham Borough Council

2. Easy access to care, support and advice after diagnosis

3. ‘We are travelling from an old life to a new. If you can think in a positive way and get the help and support you need, the journey can be brighter and less frightening. Remember you do not have to travel alone’ Pat, James and Ian Don’t make the journey alone Alzheimer’s Scotland and the Scottish Dementia Working Group

4. Aims of the service To provide a single point of contact for people with dementia their carers and family members To provide early support and information to people affected by dementia at point of diagnosis To ensure ongoing support and signposting as required

5. Aims of the service To facilitate engagement with specialist services To facilitate planning with the aim of helping to prevent crisis and the need for residential care Facilitate discussion about End of Life care

6. Referral process Referral to the service can be via a health or social care professional or self-referral

7. Referral criteria Service is available for people with a diagnosis of dementia, or people who are worried about their memory and are in the process of receiving a diagnosis

8. Referral criteria The service is provided to the person with dementia, their carers and family members.

9. Flexible delivery Information and support is provided in different ways and in different locations depending on individual preference Face to Face Telephone Email/Post

10. Types of contacts Information provision Initial visit On-going regular support

11. Information provision Provide information on request

12. Initial visit To provide support, information and guidance

13. : Good access to local facilities Feeling safe Maintaining social interactions Building on what people can still do rather than what difficulties they may experience Dementia Friendly Communities

14. On-going support Access service on an on- going basis or when needed. Provide timely information and support.

15. What do people say about the service…. Before contact with the Dementia Care Advisor I was lacking in knowledge & worried about the future but I was far happier with the support available after contact with her. The introduction to group activities & meeting other carers at the drop-in was very useful. Having a point of contact & the variety of available support is very helpful. I received some useful information on dementia.

16. ‘We are travelling from an old life to a new. If you can think in a positive way and get the help and support you need, the journey can be brighter and less frightening. Remember you do not have to travel alone’ Pat, James and Ian Don’t make the journey alone Alzheimer’s Scotland and the Scottish Dementia Working Group

17. Thank you