1. Over the Top NG Emergency Communications Services WITHOUT the burden of an App Mark J. Fletcher, ENP Chief Architect – Avaya

2. © 2015 Avaya Inc. All rights reserved. 2 What iLoc8 IS  Utility for use by the PSAP or 311 center  Enables smartphones to share location  Enables smartphones to share pictures  Provides additional data to existing calls iLoc8 – What it Is and What it Isn’t What iLoc8 ISN’T  Replacement App for E911  Ability to view data without users consent  Persistent location tracking or spy utility  Access to personal device information Np App is Required on the Citizen’s Phone

3. © 2015 Avaya Inc. All rights reserved. 33 Cellular Emergency Calling Filled with Technology Challenges  Mobile devices only provide basic Caller ID to the PSAP  Location comes from the MSC not directly from the device  Location is between the device to the MSC  The device knows where it is, but cannot tell the PSAP 555-1234 VZ WRLS 41.115 -74.245 PSAP 9-1-1 Dispatcher PSAP 9-1-1 Dispatcher SOS Mobile Switching Center / Carrier Mobile Switching Center / Carrier Lat Lon Lat Lon 555-1212 GPS WiFi RF

4. © 2015 Avaya Inc. All rights reserved. 44 Citizens Expect to Communicate and Collaborate  Increase Citizen Interaction  Increase Resolution Feedback  Reduce Citizen Frustration  Reduce Service Inefficiencies  Decrease Operational Costs 911 311 511 211 Email Voice Interactive Citizen Portal $ Text Video

5. © 2015 Avaya Inc. All rights reserved. 55 Over the Top will Save the Day TODAY Over the Top NG911 Services Multimedia and Location is delivered over the Internet, independent of the telephone carrier providing the actual voice connection. The Avaya iLoc8 Application, installed in the 911 PSAP, enables dispatchers to engage with a cellular device. By sending an SMS text message with a special link, a browser to browser session is established. Information is then shared, such as location data, and the default language set in the device. On Android devices, battery levels can also be obtained providing important situational awareness. In the future valuable biometrics data from wearable devices may become common place detecting important conditions before you even know it and calling for help or assistance for you.

6. © 2015 Avaya Inc. All rights reserved. 66 But Wait! There’s MORE! Multi-Media Information delivered in seconds Nothing tells a story like pictures and video.

7. © 2015 Avaya Inc. All rights reserved. 77 Municipal Government and 311 - TOMORROW Driver hits or sees a pothole Driver pulls over to report it Driver calls 311 311 sends URL 311 sees location of pothole 30 30 Seconds AVAYA Over The Top

8. © 2015 Avaya Inc. All rights reserved. 8 Commuter see suspicions bag. Calls help line Call taker immediately see location of suspicious object Call taker see photo and/or real time video of area Deploy specialists as required See something, Say Something

9. © 2015 Avaya Inc. All rights reserved. 9 Home owner or contractor has question about underground lines or pipes Calls help line Call taker immediately see location of site Call taker see photo and/or real time video of area Deploy specialists as required Call before you dig

10. © 2015 Avaya Inc. All rights reserved. 10 Public Safety Thought Leadership “[Avaya] are true thought leaders in this environment”, Susan Lampard, President British APCO