1. Without reference, identify basic facts and terms pertaining to professional relations, standards of ethics, and standards of conduct with at least 70 percent accuracy

2.  Purpose of professional relations:  Establish rapport with:  Patients  Medical staff members  Other support personnel  Promote understanding  Easing patient nervousness  Explaining to staff members what your doing and why its necessary

3.  Create working relationships  With medical staff  With patients by:  Showing compassion  Respecting their privacy  Communication  The key to all human relations

4.  Obtaining information  Patient condition and/or restrictions  Staff members relating to equipment maintenance  Relaying information  Scheduling maintenance  In-service training  Safety briefings  Equipment consultations

5.  How communication effects professional relations  Forms of communication  Written  Verbal (speech)  Non-verbal (body language)  Physical appearance  Uniform/dress  Grooming/hygiene

6.  Body language  Eye contact  Facial expressions  Gestures  Posture  Barriers to effective communication  Unprofessional appearance  Poor personal hygiene  Dirty or sloppy uniform  Poor posture

7.  Negative attitude  Snobbishness  Rudeness  Defensiveness  Personal biases  Lack of organization  Inability to organize your thoughts  Not knowing your subject matter  Relaying erroneous information

8.  Poor vocabulary  Causes confusion  Can give the appearance of incompetence  Ways to improve our professional relations  Look professional - first impressions are lasting impressions  Appearance - is extremely important when dealing with others  Uniform and grooming  Good posture

9.  Be positive  Be alert  Show courtesy to others  Take pride in your work  Attitude  Strive to do your best  Follow checklists/procedures  Know your limitations and seek assistance when in doubt  Be a team player

10.  Organize your thoughts  Know your subject matter  Always relay reliable/accurate information  Continue your education  Upgrade/qualification training  Off duty education  Seek international certification

11.  Ethical considerations  Ethics is the discipline concerned with what is right or wrong conduct  Ethics involves morals and making choices or judgments about what should or should not be done  An ethical person behaves and acts in the right way  Professional groups each have a code of ethics  The code consists of rules or standards of conduct  All members of the group are expected to follow the rules

12.  Medical ethics that relate to the patient  Respect patients and their rights to privacy  Do not discuss patient problems, conditions, or personal information  Coordinate your maintenance to minimize any intrusions on a patient's privacy  Consider the patient's needs to be more important than your own desires  Explain what you're doing when working in the patient's environment to help alleviate any fears  Take that few extra minutes to finish a job rather than prolonging the inconvenience to a patient

13. Do not perform tasks for which you have not been trained, instead, seek assistance from a trained medical technician  Conduct  Promote professional relations Your professional image  Strive to be the best  Set standards for appearance Spread a positive attitude  Take pride in your work  instill teamwork

14.  Have integrity to do the job right  Always consider safety  Follow proper procedures  Complete all work in a timely manner  Show others that you can be relied upon  Recognize your limitations  Seek assistance when necessary