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'Professionalism - behaviour in the workplace and team working.

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Presentation on theme: "'Professionalism - behaviour in the workplace and team working."— Presentation transcript:

1 'Professionalism - behaviour in the workplace and team working.

2 Professionalism

3 The ability and habit of reflection on learning from practice (and changes in practice) Is sensitive to the feelings, choices and needs of patients and relatives Respects and supports the privacy and dignity of patients Places the needs of patients above his/her own convenience Uses professional and appropriate manner and language in all verbal communications and medical records

4 Recognises challenging or difficult situations and calls for help without causing upset or offence Deals with inappropriate behaviour by patients (e.g. aggression, violence, sexual harassment) Only shares clinical information, whether spoken or written, with appropriate individuals or groups Knows and respects the rights of children, people in same-sex relationships, the elderly, people with physical, mental, learning or communication disabilities

5 Shows a professional attitude with consistently high standards of behaviour Fosters trust among others and promotes sensitivity to others’ feelings and needs Coaches trainee doctors in these attitudes / behaviours Acts on the need for patient ownership of a successful treatment plan

6 Behaviour

7 Behaviour – areas of concern Criminal conviction or caution Child pornography Theft Financial fraud Possession of illegal substances Child abuse or any other abuse Physical violence

8 Behaviour – areas of concern Drug or alcohol misuse Drunk driving Alcohol consumption that affects clinical work or the work environment Dealing, possessing or misusing drugs

9 Behaviour – areas of concern Aggressive, violent or threatening behaviour Assault Physical violence Bullying Abuse

10 Behaviour – areas of concern Persistent inappropriate attitude or behaviour Uncommitted to work Neglect of administrative tasks Poor time management Non-attendance Poor communication skills Failure to accept and follow educational advice

11 Behaviour – areas of concern Cheating or plagiarising Cheating in examinations, logbooks or portfolios Passing off others' work as one's own Forging a supervisor's name on assessments

12 Behaviour – areas of concern Dishonesty or fraud, including dishonesty outside the professional role Falsifying research Financial fraud Fraudulent CVs or other documents Misrepresentation of qualifications

13 Behaviour – areas of concern Unprofessional behaviour of confidentiality or attitudes Breach of confidentiality Misleading patients about their care or treatment Culpable involvement in a failure to obtain proper consent from a patient Sexual, racial or other forms of harassment Inappropriate examinations or failure to keep appropriate boundaries in behaviour Persistent rudeness to patients, colleagues or others Unlawful discrimination

14 Teamworking GMC guidance on good medical practice One of the domains – Communication, partnership and teamwork Work collaboratively with colleagues respecting their skills and contributions Treat colleagues fairly and with respect Be aware how your behaviour can influence others within and outside of your team

15 TEAMWORKING Provide continuity and coordination of care Hand over and delegate to other health and social care providers

16 TEAMWORKING Teaching and training Appropriate supervision of staff Mentoring role for junior doctors (educational and clinical supervisor) and other healthcare professionals Support colleagues who have problems with performance or health Patient safety is paramount


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